New acer aspire 3 laptop

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21 Mar 2012
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38
My other half's laptop (I am a fair distan ce from me so I can't exactly help her) She was running it fine since just after new year (I was there with her) so she had it all running fine no drams. THEN wednesday night came. Windows decided it wanted to do a update (it's windows 11) she called me in a fit of panic. She got erm winload.efl is missing. Error message 0x0000000d I been trying to help her say create a windows 11 install USB wasn't doing the repair options with that. Tried to do a fresh install wouldn't let me either erm not sure what else I can do? as I said I a bit of a distance away so I can't exactly jump down help her/ Tried to help her with a whatsapp call was no good so erm........help!
 
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