Morning folks,
We have recently bought 2 new AMD machines from OCUK for work but both machines are having issues.
Both machines we are using seem to lag & hang up on every app we use, be it 'Outlook' to 'Solidworks'. The apps would lag when trying to load something within the programs, such as opening a 'DWG' from out look or from the drive it's self into Solidworks. We would have to wait sometime for the DWG to load & to view the print preview, etc....
However, it is happening with all apps.
Furthermore, certain programs, such as out accounting program 'Sage' will hard crash to desktop.
We have had out hardware inspected from a 3rd party IT company & all the hardware itself is completely fine. The IT tech company cannot wrap their heads around why both machines are acting the same. We have tried problem solving the issues & done things such reinstall windows multiple times, & installing programmes one at a time and waiting til we get a crash, however, this has not given the results we were hoping for.
Whatever the problem is, it seems to develop over time. So for example, we reinstalled windows & then the programs & the machines worked fine for a week or 2 & then these crashes & lag issues creep in. This has happened every time. It also seems that if you slow down & wait several seconds before clicking/ opening a tab, etc this reduces the crashes & lag sustainably.
We have contacted OCUK, they can't help due to nothing being wrong with the hardware itself. We have contacted 'Sage' & they have remoted accessed into out machines to try and find out whats going on, they have no idea. Our IT tech company have no idea what's causing the, problems & so we are at a dead end.
Here are both machines' specs (they are identical & bought at the same time -
AMD Ryzen 7 5700G;
Gigabyte A520M S2H;
Team Group Vulkan Z T-Force 16Gb (2x8Gb);
WD Blue SA510 500Gb SSD;
Kolink Core Series 600w;
Windows 11.
If anyone could help or have any ideas on what we could do to solve this issue, then it would be greatly appreciated as this has been going on now for over 3 months without any sort of positive conclusion.
We really do not want to be buying 2 more machines running on Intel if we can avoid it.
**If anyone here would like follow up information such as images of our Test Results, etc then please let me know & i will post the images here. **
Many thanks
-Hugh
We have recently bought 2 new AMD machines from OCUK for work but both machines are having issues.
Both machines we are using seem to lag & hang up on every app we use, be it 'Outlook' to 'Solidworks'. The apps would lag when trying to load something within the programs, such as opening a 'DWG' from out look or from the drive it's self into Solidworks. We would have to wait sometime for the DWG to load & to view the print preview, etc....
However, it is happening with all apps.
Furthermore, certain programs, such as out accounting program 'Sage' will hard crash to desktop.
We have had out hardware inspected from a 3rd party IT company & all the hardware itself is completely fine. The IT tech company cannot wrap their heads around why both machines are acting the same. We have tried problem solving the issues & done things such reinstall windows multiple times, & installing programmes one at a time and waiting til we get a crash, however, this has not given the results we were hoping for.
Whatever the problem is, it seems to develop over time. So for example, we reinstalled windows & then the programs & the machines worked fine for a week or 2 & then these crashes & lag issues creep in. This has happened every time. It also seems that if you slow down & wait several seconds before clicking/ opening a tab, etc this reduces the crashes & lag sustainably.
We have contacted OCUK, they can't help due to nothing being wrong with the hardware itself. We have contacted 'Sage' & they have remoted accessed into out machines to try and find out whats going on, they have no idea. Our IT tech company have no idea what's causing the, problems & so we are at a dead end.
Here are both machines' specs (they are identical & bought at the same time -
AMD Ryzen 7 5700G;
Gigabyte A520M S2H;
Team Group Vulkan Z T-Force 16Gb (2x8Gb);
WD Blue SA510 500Gb SSD;
Kolink Core Series 600w;
Windows 11.
If anyone could help or have any ideas on what we could do to solve this issue, then it would be greatly appreciated as this has been going on now for over 3 months without any sort of positive conclusion.
We really do not want to be buying 2 more machines running on Intel if we can avoid it.
**If anyone here would like follow up information such as images of our Test Results, etc then please let me know & i will post the images here. **
Many thanks
-Hugh