New Asus 5 Day Turn Around For RMA!

AsusRep

AsusRep

AsusRep

Associate
Joined
27 Aug 2009
Posts
14
Hi All


Roughly 8 weeks ago Asus Uk implemented a completely new RMA service via all of our distributors for every UK Reseller selling Asus Motherboards.

The New policy Allows for a maximum turn around time of 5 days for all In warranty RMA's from the day the MB is sent off to the distributor from the reseller.

This is being monitored each week and so far has a 99.5% Success rate and average turn around of 3 Days only.

It has taken some weeks to clear the backlog but from talking with all the Key resellers the RMA problems have been put to bed!

I Hope this helps to saisfy our customers requirements.

Of course if you have any other suggestions as to how we can help you further I am more than happy to hear from you!

Thanks
AsusRep
 
Hi All

The Rma is dealt with via the original place of purchase therefore there is no link i can supply, you must return to where you purchased your MB from, if you are still exeriencing problems it will be due to the place you purchased the MB as our service policy is full working and OCUK have confirmed that all there RMA response from Asus is now always within max of 5 working days.

If you have any problems with other places of purchase let me know the details and il see what the problem is.

Many Thanks
AsusRep
 
Last edited:
To All
To clarify some points raised, I am not a PR for Asus, I am infact one of the Asus Staff in the UK in charge of the MB range.

I will not go into the finer details of how our new rma service has been constructed but it is all dealt with at UK distributor level and all replacement stock recieved under warranty is in fact held in the UK, nothing is or has ever been sent to Taiwan for repair, the repair centre is based in the netherlands, but when you apply for an rma for example via OCUK, from the day they send your MB off for RMA, OCUK will recieve the raplacement MB back within up to 5 days, but is actually averaging at 3 days, in some cases you will recieve a brand new boxed MB where a repaired MB is not available.

We understand for a while there has been some less than acceptable service, and this new service model has taken 6 months for us to design and impplement correctly so No it has not been changed over night, but of course it has to be announced and may appear to be out of the blue, but believe me their has been a great deal of testing and money invested to get to this new service model.

It will take time for feedback to be posted in forums etc, but this is why i have announced it to our customers, so people can start taking notice and seeing the improvements.

I understand some people will have a negative view on this, but really it is only us continuing to try and improve on what we already like to think of as a well thought of MB brand.

I am glad you have all taken the time to discuss and feedback your thoughts, and as I say if anyone would like to ask me anything further I will do my best to respond asap.

Thanks
AsusRep
:D
 
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