New bike came with wrong crankset

Deluxe1 · 17 Apr 2023 at 20:15

Ordered a 2022 Cube Reaction Pro which should have had a "Shimano FC-MT611 32t Crankset" but it's came with one which is totally different than the specs and has "ACID" wrote on it which is the name of another Cube Mountain Bike.

tracemyip duplicate remover

NightSt@lk3r · 17 Apr 2023 at 20:30

Where did you get it from, i know a lot of sites state that specs can change without notice.

Deluxe1 · 17 Apr 2023 at 20:30

Pauls Cycles.

Cube Reaction Pro Hardtail Mountain Bike 2022 Grey/Orange

<h3><span>When Cube sat down to design the Reaction Pro, they wanted the perfect blend of function, reliability and performance.<br /></span></h3>

www.paulscycles.co.uk

NightSt@lk3r · 17 Apr 2023 at 21:11

Says on the page

Due to ongoing supply chain issues, manufacturers reserve the right to change the specification of this item without prior notice - Whilst we always try to list the most accurate information, images or technical listing could be subject to change.

best you can do is contact them.

topgun06 · 18 Apr 2023 at 15:02

Tech specs state:

crankset: Acid Crankset, 32T

Deluxe1 · 18 Apr 2023 at 15:51

topgun06 said:
Tech specs state:

crankset: Acid Crankset, 32T

They've just updated that this afternoon and have agreed to send the correct part out.

topgun06 · 18 Apr 2023 at 16:27

Deluxe1 said:
They've just updated that this afternoon and have agreed to send the correct part out.

Good result!

Deluxe1 · 18 Apr 2023 at 20:19

Had a bit of a tussle with them via email but they came through at the end.