New Build - Annoying Bluetooth Keyboard Issue

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Joined
14 Jan 2006
Posts
243
Hi guys,

So I've got this really annoying Bluetooth issue that I'm just not sure how to solve now. I've just built this PC and it has the Gigabyte B550 Vision D motherboard which has built in Bluetooth.

The issue is that every now and then the Bluetooth keyboard completely stops responding and doesn't recover its self unless I start opening the Bluetooth settings or do a refresh for new devices in device manager.

Now I initially thought maybe it's the keyboard, i.e running out of batteries so I connected a second BT keyboard and the same happens on both keyboards at the same time.

So I then thought maybe it's the drivers so I downloaded the latest version of the Intel Bluetooth driver and installed that but that hasn't helped.

I have checked the power management tab of every device under BT in device manager and have made sure that can be put to sleep isn't ticked but this also hasn't helped.

What else can I check for why the BT seems to sporadically die?

Device-Manager.png


Thanks
 
Last edited:
Hey,

I can see you state you use the latest drivers, can you confirm you used the drivers from our website and that the latest BIOS is installed. Let me know the two models of Bluetooth keyboard you are using too.
 
Hey,

I can see you state you use the latest drivers, can you confirm you used the drivers from our website and that the latest BIOS is installed. Let me know the two models of Bluetooth keyboard you are using too.

Hi. I have tried the drivers that came with Windows, the drivers off the website and the latest drivers off the Intel website. It still seems to cause the issue, albeit I haven't had it lock up today for some reason! The two keyboards are a Microsoft Surface Pro and and older Apple Bluetooth keyboard.
 
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