New Build - Can’t Install Software

Meritor

Meritor

Meritor

Associate
Joined
18 Jan 2009
Posts
227
Location
Co.Durham
Hey,

I’ve recently completed a build, it powers up, I’ve installed windows and everything looked good so far, but when I try to install drivers or software the computer won’t let me (either the .exe does nothing, or I get a black screen and the system restarts or worst case scenario I face a WHEA uncorrectable error BSOD). I occasionally get stuck in a boot loop resulting in the “Recovery” screen, and the system seems to take its time booting up (far slower than it should be).

The strange thing is I’ve been able to download Steam, install a game a play it for multiple hours without issue... but doing any basic tasks like browsing the net, email, Spotify etc etc and it encounters the same issues as trying to install stuff... tbh I’ve reached a point where I’m that sick of it I’d happily just throw it in the bin.

Anyone have any idea what could be going wrong? Unfortunately I don’t have a second system so I can’t test any components individually and my knowledge is “limited” when it comes to solving errors.

Thanks,
M
 
Got to be a hardware stability issue.

Don't forget re-create your USB Microsoft windows boot stick first.
Download Windows 10 (microsoft.com)

Update your bios, reset all settings to default in the bios. Remove all drives except your OS drive. Re-install windows. see how stable it is up to this stage. Get all of windows updates.

If it's not stable by this point something is up with the hardware.
Try 1 stick of ram. Could be a faulty stick somewhere.

You going to need to tell us your hardware spec.
 
Thanks for the reply, I’ve got a Windows boot stick (I’m on about install 10+ by now :(). Silly question but how do I update the BIOS?

Build is the following:-

Monitor: LG 3440x1440 34” Ultrawide
Keyboard: Razer Huntsman Elite
Mouse: Razer Naga Trinity
Keypad: Razer Tartarus v2
Headset: Philips Fidelio X2HR with Moda BoomPro in-line Mic.

Case: Lian Li o11 Dynamic Razer Edition with horizontal GPU bracket.
MOB: Gigabyte Aorus Master X570
CPU: AMD Ryzen 3900X
RAM: G.Skill Trident Neo 64GB (4x16 3600Mhz)
GPU: AsRock Taichi AMD Radeon 5700 XT (originally had a Gigabyte Aorus 2080Ti Waterforce but the GPU failed and there were no other nVidia cards available).
SSD 1: Sabrent Rocket NVMe m.2 1TB (PCIe 4)
SSD 2: Sabrent Rocket NVMe m.2 1TB (PCIe 3)
SSD 3: Sabrent Rocket NVMe m.2 1TB (PCIe 3)
PSU: Corsair HX850i
CPU AIO: Lian Li Galahad 360
Fans: CBE RGB Fan Kit and controller

RGB: EZDIY RGB Kit // Philips Hue Play Kit
Cables: EZDIY Black/Grey PSU Kit
 
I wouldn't update the BIOS unless it is your last resort. If you have a stability problem and your PC fails during the update you can turn your PC in to a very expensive brick. I would exhaust other possibilities first.

First thing I would try, is have you run the RAM without XMP enabled?
 
pp111 said:
I wouldn't update the BIOS unless it is your last resort. If you have a stability problem and your PC fails during the update you can turn your PC in to a very expensive brick. I would exhaust other possibilities first.
Click to expand...

I found that in the bios it's usually stable never had a non stable bios screen before only once windows has booted has become the stability issue but it could fail even with a stable system it can happen anyway.

pp111 said:
First thing I would try, is have you run the RAM without XMP enabled?
Click to expand...

XMP has been known on here to cause stability issues, it's worth a go.
 
After you reinstall windows try it with ram in only slots 2 and 4 and at stock speeds not xmp. (64GB at 3600mhz is quite demanding on the Ryzen controller). Also don't install Gigabyte fusion. If it works with these changes then you can try adding more ram, seeing how stable that is, if stable apply xmp, if that is stable apply fusion if you want to and see if that is stable
 
pp111 said:
I wouldn't update the BIOS unless it is your last resort. If you have a stability problem and your PC fails during the update you can turn your PC in to a very expensive brick. I would exhaust other possibilities first.
Click to expand...
Boards with USB BIOS Flashback don't care damn about being able to boot for being able to overwrite BIOS.
They can do that even without CPU, memories,GPU etc.
 
bios bricking the system is nothing to worry. it can be reflashed.

absolutely worst case u can solder out the bios chip stick it into epromm programer. easy.
 
EsaT said:
Boards with USB BIOS Flashback don't care damn about being able to boot for being able to overwrite BIOS.
They can do that even without CPU, memories,GPU etc.
Click to expand...

I quote Gigabyte on this...

"Warning:
Because BIOS flashing is potentially risky, if you do not encounter problems using the current version of BIOS, it is recommended that you not flash the BIOS"

I would take that as make sure you really do need to update the BIOS rather than just update it on the hope it might be the problem.
 
The aorus master got some problems with power cycles.

i would RMA that board get something different. If you need features on that board look for MSI ACE or ASUS Crosshair. There is a substantial sub forum here for the ASRock TaiChi as well. Have a look there see if there are any issues with the board. But ASUS and MSI should be fairly solid.
 
Bouton Aide said:
You don't know if it's going to fix a problem. Bios updates generally contain stability fixes regardless. If you haven't got the latest update it's best to get the latest.
Click to expand...

No it really isn't. Unless you have a specific problem that you know it fixes, it is not best to update the BIOS. BIOS updates should be taken as a last resort.
Thing is if you are not sure what a problem is with a new system you really don't want to put a messed up BIOS in to the equation. Try everything else first then and only then try the BIOS.
 
pp111 said:
No it really isn't. Unless you have a specific problem that you know it fixes, it is not best to update the BIOS. BIOS updates should be taken as a last resort.
Thing is if you are not sure what a problem is with a new system you really don't want to put a messed up BIOS in to the equation. Try everything else first then and only then try the BIOS.
Click to expand...

I disagree. We will leave it at that. :)
 
pp111 said:
I would take that as make sure you really do need to update the BIOS rather than just update it on the hope it might be the problem.
Click to expand...
Well, it's 100% known that PC has problems in somewhere.

And this year's first F32 BIOS mentions system stability improvements.
https://www.gigabyte.com/Motherboard/X570-AORUS-MASTER-rev-10/support#support-dl-bios
And while last F33a BIOS has only AGESA 1.2.0.0 as description, googling for that gives also stability updates:
https://twitter.com/AMDRyzen/status/1352386760425283588

So there's zero reason to not update to at least F32, if board has some old last year's BIOS.
USB BIOS Flashback allows anyway overwriting any corrupt/failed BIOS.
 
I am not saying don't upgrade the BIOS and sure if there are stability problems then by all means. But first find out if you even have any stability problems. Unable to install the OS is not a stability problem it's a serious issue. I would still exhaust all the other possibilities first. There is nothing worse than bricking your PC for no reason.
 
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