New build does not start with graphic card

broSniper · 12 Apr 2015 at 10:05

I have just finished a new PC build, with all new components but when turning it on, if the PC has the graphics card in, it would not start up. However when taking the graphics card out, it works perfectly (I am typing this from the new build).

When turning it on with the graphics card in, everything is well connected to the PSU and motherboard. When the PC is turned on with the graphics card on, all fans work (graphics card, CPU and box) but there is no video signal neither by connecting the monitor to the motherboard, nor to the graphics card (the monitor is connected with a HDMI cable).

The only thing I have not done and cannot do is test if the pci-e port I am connecting the graphics card into is faulty. The motherboard has 2 pci-e ports but because of their location, the SATA ports' location and the size of the graphics card, I can only plug the graphics card into one of them (the graphics card is so thick it would not allow me to plug any SATA port in if placed on the other pci-e port).

System build:
NZXT Phantom 530
Intel G3528
GygaByte Z97P-D3
G.Skill Ripjaw 1600 MHZ 8GB
Crucial BX 250GB
Corsair CX 600M
MSI R9 285 2GB

Any ideas about what is going on and how to solve it?
Thanks

pepp77 · 12 Apr 2015 at 10:11

I think it might be the motherboard BIOS. Read lots about GPUs not working on Gigabyte boards without a BIOS upgrade. Check the gigabyte website for BIOS and I believe one will say about GPU support.

rodt99 · 12 Apr 2015 at 10:15

My guess would be that your mobo requires a BIOS update as well.

Cat_J · 12 Apr 2015 at 11:31

Latest BIOS is F7a

http://www.gigabyte.com/products/product-page.aspx?pid=4958#bios

Looks like theres also a revision 1.0 and 1.1. The gigabyte site is running slow as hell today

GTO656 · 12 Apr 2015 at 15:21

Yes download the latest BIOS update first

broSniper · 13 Apr 2015 at 08:46

I've just downloaded the latest version and I can not install it, apparently because an incompatibility with the Windows version (I have installed Windows 10 Preview). Is there any other possibility to install it apart of going back to Windows 8.1?

stulid · 13 Apr 2015 at 08:51

Are you using Qflash to do the update?

Done from within the BIOS so windows version is irrelevant.

Borealis · 13 Apr 2015 at 08:54

+1 to what stulid's saying.

I'd recommend running the bios flash from a memory stick. It's much, much safer than trying to flash from windows.

maj · 13 Apr 2015 at 09:03

Pretty sure the memory stick has to be in FAT format for it to work too.

broSniper · 13 Apr 2015 at 10:10

Yes, thanks, I was a bit dumb and forgot to try Qflash.

After fighting with the GPU drivers I finally managed to have everything working fine.

Thank you all for your help!