New build - How to order fibre?

GhostWKD

GhostWKD

GhostWKD

Associate
Joined
21 Jan 2013
Posts
1,872
Location
Banbury, Oxfordshire
Hi guys,

I'm guessing the answer is to order standard internet and then upgrade however figured I'd check I'm not missing a trick or anything...

A new build property I'm in the process of buying (complete in ~10 days) has apparently got FTTP fitted by Openreach but when doing speed checkers based purely on the postcode/address it's showing as no fibre available and only ever being offered standard broadband. Is there anything I can do to get fibre packages made available at this stage or is the answer as above to order standard bb and then upgrade at a later date? Any networks better than others in this sort of scenario?

Many thanks in advance :)

Edit: House number 80 which is round the corner from my house shows FTTP available. My house number shows up on the address checker but with no fibre options...
 
Last edited:
Can someone take a photo of the ONT with the barcode on the front of it? You can place an order using this, you just need to speak to a competent provider to get it done.
 
Caged said:
Can someone take a photo of the ONT with the barcode on the front of it? You can place an order using this, you just need to speak to a competent provider to get it done.
Click to expand...

Will that be where the master socket comes into the house? I'll try pop to the house and grab that :) Any competent providers you'd recommend that could help with this? Cheers
 
We have just moved into a new build with virgin and bt pre wired in. I chose virgin but I would imagine process is the same.

Rang them. Told Them it's a new build. They have a team who deal with new builds specifically. They sent a crew out to put cable from the box to my House then a seperate engineer to do the install. All on the same day. If it is advertises as being pre wired then bt will know how and what needs doing.

My address did not show on the virgin site as having virgin available until after it was ordered.
 
Im in a new build property, but BT has the monopoly for a year until the property can be "worked on" and change to say..Virgin.

But I must say, its expensive BT but has never dropped once and the speeds are on par with what a 300mbps service you would expect :)
 
Sadly no virgin in my area :(

Spoke to Zen, actually understood my issue but said the only way to move forward was speak to developer and get BT's checker updated?
Developer tells me it's fully sorted and shows me email from openreach from December saying the site is fully done and cabled for FTTP
Spoke to BT, guy kept trying to get me to sign up to standard broadband, did not understand my issues at all. Passed me to someone else who again tried to get me to signup to standard broadband.
Spoke to EE, as above, kept telling me he can only sell me what's availiable but if I signup then maybe once my phone line goes active I can upgrade.

Can't believe it's still this much faff to get fibre in a new build property - especially when they're sold on the proviso of having FTTP!

Genuinely have no idea what to do currently other than order crappy slow internet and curse at any ISPs...

Edit: Master socket doesn't have anything fibre-y around it, just a standard master socket.

That said I've just remembered the cupboard under the stairs had a weird box in it that I had no idea what it was, I assumed it was alarm but now wondering if it was the ONT...
 
GhostWKD said:
Sadly no virgin in my area :(

Spoke to Zen, actually understood my issue but said the only way to move forward was speak to developer and get BT's checker updated?
Developer tells me it's fully sorted and shows me email from openreach from December saying the site is fully done and cabled for FTTP
Spoke to BT, guy kept trying to get me to sign up to standard broadband, did not understand my issues at all. Passed me to someone else who again tried to get me to signup to standard broadband.
Spoke to EE, as above, kept telling me he can only sell me what's availiable but if I signup then maybe once my phone line goes active I can upgrade.

Can't believe it's still this much faff to get fibre in a new build property - especially when they're sold on the proviso of having FTTP!

Genuinely have no idea what to do currently other than order crappy slow internet and curse at any ISPs...

Edit: Master socket doesn't have anything fibre-y around it, just a standard master socket.

That said I've just remembered the cupboard under the stairs had a weird box in it that I had no idea what it was, I assumed it was alarm but now wondering if it was the ONT...
Click to expand...

My house has no ethernet sockets etc..but in the cupboard does have a white box mounted on the wall that is my FTTP containing the battery and modem etc..
 
rip-the-jacker said:
My house has no ethernet sockets etc..but in the cupboard does have a white box mounted on the wall that is my FTTP containing the battery and modem etc..
Click to expand...

I may have to dig deeper into the white box then in that case - although no openreach marking etc on it from memory.

Quartz said:
Get the builder to sort it out. No fibre = no sale.
Click to expand...

Sadly not much I can do in that respect - my ex is buying me out of current property so I'd even move with standard broadband for the time being to just get everything over and done with tbh...


Edit:

Off the back of a friends recommendation I've filled in the form here; https://www.openreach.co.uk/orpg/home/contactus/newhomes/newhomes.do in the hope it may help things...
 
Last edited:
When we moved into our new build in June last year, I had phoned BT about 2 months in advance of moving and already booked for them to come out the day after we moved in. They could "see" the property in question was FTTP ready so was really easy. They came out and away we went!
 
MG42Maniac said:
When we moved into our new build in June last year, I had phoned BT about 2 months in advance of moving and already booked for them to come out the day after we moved in. They could "see" the property in question was FTTP ready so was really easy. They came out and away we went!
Click to expand...

I did the same in my current house and managed to get Fibre sorted via the BT CEO's office (BT said my site hadn't finished work, site said they had done all they needed to etc so I escalated on both sides). But unfortunately new house I've not been able to exchange so doing exchange/completion on same day hence nothing pre-ordered/prepared :(

Off the back of a friends recommendation I've filled in the form here; https://www.openreach.co.uk/orpg/home/contactus/newhomes/newhomes.do in the hope it may help things...
 
I went through Andrews & Arnold, BT claim they couldnt do anything until Openreach had updated the database or something...

A&A took my ONT serial and ordered without issue
 
rah^ said:
I went through Andrews & Arnold, BT claim they couldnt do anything until Openreach had updated the database or something...

A&A took my ONT serial and ordered without issue
Click to expand...

Just exchanged today anyway and complete tomorrow so I'll head straight for the mysterious white box and check out if it's a ONT and note the serial if so :) Thanks

Nothing back from Openreach following that form I submitted
 
Mysterious box I saw was the house alarm, can't see any ONT unless it would be in the loft?

Site guy spoke to an openreach contact who confirmed it's cabled up for Fibre and I can only go through BT or Zen to get it. Both BT and Zen won't let me process a fibre order :(
 
GhostWKD said:
Mysterious box I saw was the house alarm, can't see any ONT unless it would be in the loft?

Site guy spoke to an openreach contact who confirmed it's cabled up for Fibre and I can only go through BT or Zen to get it. Both BT and Zen won't let me process a fibre order :(
Click to expand...


When I moved into a new build i contacted the FTTP Team at BT. Ask for them, they should be able to help/understand a bit more.
 
GhostWKD said:
Mysterious box I saw was the house alarm, can't see any ONT unless it would be in the loft?

Site guy spoke to an openreach contact who confirmed it's cabled up for Fibre and I can only go through BT or Zen to get it. Both BT and Zen won't let me process a fibre order :(
Click to expand...

My ONT is located in a cupboard on the middle floor - do you have a fibre cable spliced yet? should be a small box out the front of the property with it in
 
I wonder if the builders have got confused. As far as I know, you can either have a new build where the builders install fibre internally with an external splice point that open reach connect to.

Or, like with us, open reach had installed a fibre cabinet but it took several months after the cabinet install to complete the fibre back to the exchange. Then they had to install fibre aggregators, or whatever they call them into the spaces under the pavements and from there they went round all the houses pulling rope through the ducting. Once this was all done after numerous months the order system went live and when install day came an engineer came around, pushed fibre through from the underground chamber, drilled through the wall and attached the fibre cable to a new ONT, there wasn’t one before. With thhis method they no longer use thermal fusing of the fibre cable. Unless I’m wrong they simply crimp a connector to the end of the cable now as it’s easier, faster and cheaper for the engineers.

I wonder if when they say it’s cabled up for fibre they mean the infrastructure is in place but the order system is not yet fully up?
 
I'll be able to confirm in next couple of days. Might have found a solution via a friend who is well placed to help - has contact with someone who has contact with an openreach area rep. Will explain more once I know if it's been successful or not :D
 
You must log in or register to reply here.
Back
Top Bottom