New Build Issues

Soldato
Joined
5 Mar 2003
Posts
10,771
Location
Nottingham
All,
Just after a bit of advice in regards to my home that I purchase 6 months ago. It was a show home which was perfect for me - everything in and I was coming from rented. Look around, was fine. Few things pointed out sales person said yeah we'll sort that. Came to signing the contacts and saw on the contract it was "sold as seen", to which I queried and was told that it only applied to things that specifically come as part of the show home such as the sofa / furniture etc. Now not trusting a sales person, I said ok lets scribble that onto the contract which we did.

Moved in, shown around again. Told I've got two weeks to go around to do the snagging. Did that, found numerous issues to which the customer care person said no worries - would be sorted (in person and email). Some were fixed. Customer care person left. Replacement emailed the list - yeah no worries will be sorted. Then silence. Emailed customer care head office and have been told that its a show home so sold as seen and that applies to everything? You what?

So this is dragging on a bit and I want to know what options I've got. Ideally I just want to shift the responsibility onto someone else; is there like a no win no fee solicitor who would take this on? I need to dig my copy of the contract out to double check exactly what was scribbled on - but I do have numerous emails confirming the issues would be corrected.

Cheers in advance!
 
Scratched patio door windows. Bent metal frame on roof window. Chipped kitchen units. Don't get me wrong the house isn't falling apart but I was told things would be fixed and now they're backing out of it.
 
Yeah but if the sales person and customer care say that they're going to fix that, changes the goal posts somewhat? They made it clear that the furniture and fixtures (light fitting etc) wouldn't be covered, but when I called our the structure, garden, kitchen, flooring etc they said it was just for the extra that were included (house was more expensive than empty home).

Builder is redrow.
 
So if the roof caves in - sold as seen?

I suppose this is going a bit off topic. It's not whether this is the norm etc, I'm after advise as I've been emailed by a number of employees that work will be carried out, now head office say no. I'm sure there are other people, show home or not, that have gone through issues with new builds.
 
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