New Build Randomly Reboots

ED209

ED209

ED209

Soldato
Joined
5 Nov 2014
Posts
8,884
Hey All,

I am having a bit of a strange issue with my son's new build.

the PC boots up fine with no issues but when either idle or being used to play a game it will randomly reboot (not shut down.

The specs are below

My basket at Overclockers UK:
Total: £281.62 (includes shipping: £11.70)
​

PSU is a Corsair 430W modular PSU. I know this is fine as have had this running in my main PC for a good 6 months with no issues which is a I7 950, 6GB of ram Asus X58 mobo, 3 x SSds and a 390.

So far I have done the following

- A full clear of the CMOS and left everything on default
- Re connected the 24 pin and 8 pin connector to the mobo
- Replaced PSU kettle lead
-Loosened off the cooler to make sure this was not too tight
- Memtest ran for 9 hours with 9 passes

I do have a loan CPU from AMD which is a A6 9500 which I got as a boot kit that i can try it on but I do not have any other ram to test with

in event viewer I get this

Fix-Windows-Kernel-event-ID-41-error-compressor.jpg


I can change the PSU over with a 750w PSU and I can try the A6-9500 CPU while I still have it. does anyone else have any other suggestions to try? I get this twice a day, sometimes once.
 
vvalter said:
First thing I would do is swap out the PSU for troubleshooting.
Click to expand...

I will try it tomorrow as I am off for four days after today.

I will be surprised if this is the cause as I had it running in my main rig which has a lot more hardware in it than this but I will give it a try first and go from there.

One thing I forgot to mention is the CPU sits on about 25-30C using the provided cooler with the processor
 
First thing I would do ( despite the tests ) is to set the BIOS to default RAM settings. . So go in to the BIOS and switch off the XMP profile. I know you tested it, but just to make sure...
 
Pocah said:
First thing I would do ( despite the tests ) is to set the BIOS to default RAM settings. . So go in to the BIOS and switch off the XMP profile. I know you tested it, but just to make sure...
Click to expand...

I had done this already.

When I first setup the PC i set XMP to on to get it at 3000mhz but when issues started I took the battery out and factory reset it, I did this last night and it rebooted twice today already. its currently sitting on 2400mhz with xmp disabled.
 
Habakkuk said:
Yep, 430w does sound a little low - but I'd expect it to fail during gaming, not also when idle.
Click to expand...

It happened when installing windows 10 but I ignored it and thought I knocked something. I also played garden warfare 2 for an hour without a problem.

I'll swap over the psu and see what happens, also happened when I put minecraft from windowed to full screen
 
I have swapped over the pus and still getting the same random reboots.

Turned t on and within 5 mins it had rebooted itself again

Any other ideas?
 
Have you checked the Windows event log for errors?

Also, if you can be bothered, remove it from the chassis and bench test it, you might have a tiny short somewhere. :)
 
ED209 said:
I have swapped over the pus and still getting the same random reboots.

Turned t on and within 5 mins it had rebooted itself again

Any other ideas?
Click to expand...
It's unlikely the CPU is faulty so if it's not the PSU then I suspect it could be the ram, trying running with one module at time and try different ram slots.
 
Thanks for the replies so far.

What I have done today was get windows 10 re installed as had a number of issues with this but got a ssd I know is fully working and now windows is installed.

I still had a a6 9500 cpu here from the and boot kit so I have swapped over the 2200g with this and will monitor for the next few days as it happens at least once a day.

One thing I noticed is with the 2200g in whenever I tried to make minecraft full screen the system rebooted but as soon as I got in to windows with the 9500 I had no issues with going full screen and using the onboard gpu.

Any suggestions for software to test the system with? I have 3D mark on steam I could try?
 
Thanks for the suggestions.

I started over today by removing the 9500, putting back in the2200g and then formatted with the latest version of windows 10 with the new gpu drivers that came outa few days ago and so far so good.

No reboots but did get the odd green screen while playing minecraft which you could press the windows key to desktop and then back to the game which cleared it. Did read this could be down to heat as using the stock cooler so stuck fan speed to full and again seems ok.

Let's hope it stays that way.
 
Habakkuk said:
Greenscreening is usually a GPU problem IIRC - what temperature is it running at?
Click to expand...
I had hwmonitor running and when it green screened the temps where 44c.

I can press the windows key to go back to desktop and load the game back up again and it's fine till it randomly does it again
 
Habakkuk said:
Tried running the game in windowed mode - does it greenscreen?
Click to expand...
I am going to try that today. Before hand the whole pc would reboot when trying to put it in to full screen mode. I am going to leave full screen off then press the button in the top right to make it take up the whole screen but in windowed mode

Update

Tried windowed mode but this also green screened and then required a reboot to clear where in full screen mode when this happens you can use the windows key to clear it

Did try with a dedicated gpu last night but the system will not boot and get 1 long beep followed by 3 short beeps which indicates a agp error.

Bios is set to look for signal from pci slot 1 first then igpu so don't know why it will not boot. Card works fine in my main pc so I know it's not that
 
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