New Composite door fitted - chip

ivrytwr3

ivrytwr3

ivrytwr3

Soldato
Joined
25 Aug 2006
Posts
6,650
Today we had new composite door fitted. Really pleased with the look and fitting of the door - however, we have discovered a chip at the top of the door.

WWYD? I'm not sure if it's an issue, or we should just accept it (it wasn't cheap!)

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Mark A said:
When I was fitting composite doors this was fairly common. We had a remedial guy that went around sorting it out and he had a kit that had loads of different coloured blocks that you melt into the chip, then sand it down and polish and it's pretty much invisible after that. They will probably have something similar and offer you a small refund as well, but you're well within your right to expect a full replacement.

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Really useful - ty. That sounds a sensible solution - repair and small refund.

Thanks all for your help, i'll report back with any updates!
 
They've said they will repair it, but no discount and no replacement.

"In regards to the slight damage on the door, we are unable to arrange a discount. Our company policy regarding any damages risen during installation is to repair before replacing."

Well...........................
 
My reply:

I appreciate that you have offered to repair the door, however, we did not pay for a 'repaired' door and i believe a replacement or a repair/discount is the fairest way to resolve this. The damage may appear 'slight' to you, but it is instantly noticeable and not what we agreed with or paid for.

The Consumer Rights Act 2015 says that reasonable care and skill must be used while working. In my opinion, you did not use reasonable care and skill when you carried out this work and you have broken your contract with me.

As i said, i want to work with you on resolving this, but to simply state we are to accept a repair is unfair and wrong. If you have already decided xxxxx will not work with us on this, then we will have no other option but to seek legal advice.
 
norm said:
Jesus what must the rest of your house look like if you're fussing over a tiny mark along the top edge of your door? A black marker and you'd never even spot it.

Your house as a whole when built would have been less than perfect then.
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Bwhahahahaha!! Nice one!! Oh wait - you're serious?

What must the rest of YOUR house look like if you think a black marker is an acceptable form of DIY.
 
So you buy a monitor, or a desktop case, or a laptop - bearing in mind you have spent around £1500. You open the laptop/monitor/case and there is a chunk missing out of it, not a crack, but a lump of plastic is missing. Do you:

  • Accept the damage and fill it in with a black marker
  • Accept a repair
  • Accept a repair and a discount
  • Get a replacement
Or a car - you buy a brand new motor and it gets delivered with a chip down to the metal - fill it in with black marker? I get it's 'just a door' but the item was fitted damaged.

Thanks for the opinions all.
 
norm said:
Well given it's a cosmetic touch up a black marker is perfectly adequate, nothing DIY about it, the structural integrity of the door was never in question.
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It isn't though - they can't touch it up because it isn't a paint chip - it is a chunk (albeit a small one) out of the door - it isn't a paint fleck come away. They have told me they have to melt it, fill it, paint it and sand it.

Sorry if they were bad analogies, but at £1500, surely you want the product you ordered?
 
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