New computer problem

Wayne0001 · 22 Feb 2019 at 03:37

Hi all,

I purchased the below this week.

Team Group Dark T-Force 16GB (2x8GB) DDR4 PC4-25600C16 3200MHz Dual Channel Kit
MSI B450 TOMAHAWK (Socket AM4) DDR4 ATX Motherboard
AMD Ryzen 5 Six Core 2600X 4.20GHz (Socket AM4) Processor
CoolerMaster MasterBox MB500 Midi Tower Case - Black
Gigabyte Radeon RX VEGA 64 WindForce OC 8GB HBM2 PCI-Express Graphics Card
Bitfenix Formula Series 750W 80 Plus Gold Power Supply
Seagate 2TB BarraCuda 7200RPM 256MB Cache Internal Hard Drive (ST2000DM008)
Gigabyte UD Pro 512GB SSD 2.5" SATA 6Gbps Toshiba 3D NAND Solid State Drive

I had fun building it, today has been my first time playing games for a long duration. For some reason the computer shuts down randomly and I'm unable to restart it with the power button. If I remove the power cable for 5 mins, then plug it in the unit powers back on.

One thing I have noticed is I've not seen the graphics card fans start up in when playing games.

Other than that I'm at a loss as to what the issue is. The computer shutdown about 20 mins a go, and I've switched it back on. Is there any diagnosis tool I can use to see if windows logged a fault?

Thanks

Wayne0001 · 22 Feb 2019 at 05:19

Its completely shut down, the power button does not work. I remove the power cable then the system will boot again.

Yes, the power cable is connected correctly.

I could try putting in my old GTX 980 to see if the fault happens again.

Event viewer under critical indicates Kernel-power error.

https://imgur.com/a/HpCfxMT

I ran a GPU stress test and the fans did kick in, I'm thinking its the power supply?

The system shutdown on the second stress

Wayne0001 · 22 Feb 2019 at 07:09

I think it’s definitely the graphics card. My GTX980 has been on a graphics card a GPU stress test for an hour and a half, the system has not crashed once.

The Radeon lasted less than 10 mins away on stress, shame lovely card when it works.

Wayne0001 · 22 Feb 2019 at 10:26

I didn't use the splitter that came with the GPU, I plugged in directly from the PSU.

The GPU gets so hot you can't touch it.

Wayne0001 · 22 Feb 2019 at 12:06

I did have Aorus installed but removed all the drivers when I put in the GTX980. What would the best setting, I can give another try?

Wayne0001 · 22 Feb 2019 at 13:07

Its a bit odd I installed the Aorus engine with the nvida card in and I have the options to view the fan settings.

I've done a full nvidia software removal, shutdown took the nvidia card out, put the new Radeon in, turned on the PC the GPU fans where constantly on. Install the Radeon drivers, rebooted windows, the fans started for a few seconds then stopped when windows started. Opened the Aorus engine I have no fan options.

https://imgur.com/a/ClD07vk

Fans have not moved since typing this.

About to do the stress test again, don't have much hope.

Wayne0001 · 22 Feb 2019 at 13:17

Started the GPU stress test, the fans started at 51c computer shutdown after about 4 mins

Wayne0001 · 22 Feb 2019 at 13:20

Danny75

This is a close up of the cables

https://imgur.com/MLicquk

Wayne0001 · 22 Feb 2019 at 13:25

Oh I see what you mean! Will try now.

Wayne0001 · 22 Feb 2019 at 13:51

Run the stress test 5 time, not one system shutdown. I think you guys cracked it!

Fingers crossed it remains stable, thank you so much for your help. I can get some sleep now.

Wayne0001 · 22 Feb 2019 at 16:45

EsaT since you put it like that it makes good sense.

@Danny75 I tried both XMP choices but when the machine re-boots into windows the system blue screens, and keeps cycling.

Wayne0001 · 22 Feb 2019 at 17:46

The highest I can set the RAM to without windows blue screening is 2800 CL16-18-18-18-38 at 1.35v

Taking a look at memtest now.