I would be happy to if you could share that information.
Creating a group
- Name it clearly so people can find it via search.
- Make it a private group so only members can view content.
- Configure questions for membership applicants to complete.
- Set membership to requiring moderator approval.
Now you have a group and only people you want in it will join, as best you can anyway. Group content is protected from the prying eyes of the whole world but still vulnerable to other members.
Without rules you'll get spam from businesses and individuals trying to sell stuff. The more they post the more others need to post for competition, so you've got to control it.
Create group rules
- Put rules in the "About" section of your group. It's the best place but still not ideal as mobile users don't see it.
- State the purpose of your group.
- Define code of conduct. Can be as simple as behave as you would irl.
- Define what is not allowed. E.g. buying, selling, swapping, renting, giveaways, charities, advertising.
- If there are advertising exceptions, state them. This is for if you want to support local businesses. E.g. Clubs can post monthly. Job ads monthly. Events weekly. Mobile food once per visit. Tradespeople reply only (so when someone asks for a plumber they get one).
- State what will happen if the rules are broken. E.g. post deleted, maybe member removed from group.
Select admins and moderators
- Admins have ultimate power. There is no way to recover if an admin goes rogue.
- Moderators can approve members, kick members, and delete posts.
- You don't want to be the only admin in case you lose your account, so pick a trusted friend to give that power to.
- You'll need to add moderators based on how busy your group is. Moderators leave the area or lose interest so need replacing regularly.
- I held monthly pub meets with my moderators which seemed to keep them happy.
The angry mob
- As admin/moderator you get attention. Attention can be dangerous. I've had people threaten to beat me up for deleting their post, so be careful and don't share any info about yourself.
- Try to have your moderator team represent the gender balance of your group. A typical residents group is mostly female membership. They'll get argumentative if a man is dictating rules to them.
- Ask for feedback occasionally so people feel the group is evolving the way they want it to.
Know when to leave
- All the stuff above allowed me to do the following:
- Once the group had grown to max size, basically all the houses built, every resident in the group, I decided to hand over the group to my moderators.
- I had achieved my objective of making sure the community had a good group and it didn't require my attention anymore. They have run it for a year and it's been fine.
- Consider what circumstances you would leave under, make sure someone can take over.