New gaming PC crashing in games

Moose_attack

Moose_attack

Moose_attack

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Joined
29 Mar 2020
Posts
17
Hi OC, any help would be really apprecaited.

Bought a new Asus Rog Strix z390-h motheboard, i7 -9700k, Asus Rog 2080 ti, 16 GB LPX Vengence ddr4.

PC is built and Windows 10 running on the SSD.

The system crashes every time I load games e.g Battlefield V and Total Warhammer.

Stress testing:

I thought it was over heating CPU as I have a cheap fan. So I stress tested the CPU and GPU separately and neither go above 60 degrees C. I also stress tested both at same time and system coped fine.

Fans

All case fans are running fine.

RAM

I used each stick of ram individually with same problem - a beep and a crash.

I turned on XMP in bios and that crashed it straight away when restarting so I disabled again.

GPU

I downgraded the 2080 ti's driver. no effect. I used this card in my previous build so I know it operates fine.

In short I am very confused as to why it is bombing out. Clearly something is upset when I try to game but how di I find out what it is?

Would be great if anyone has any ideas? I am running on a a 4 k monitor...

many thanks

B
 
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can anyone help? I am still having these crashes and cant play games :(. I used memtest to test memoory and it came back fine except it also said : "Memory locking failed". Is that a big issue?
 
Thanks for the help.

Regarding windows, I installed it on SSD via ipxe actually over the network using laptop as I didn't have a cd drive or usb stick.

I could reinstall windows again I suppose. But since it's a clean install anyway I'm not sure it will do much. Thanks tho will try.

Any other advice at all guys? V upset I upgraded and can't play . I'm sure I'm the only one that has experienced this
 
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That's not rude at all. But yes. They are genuine.

And I built the rig so wasn't pre built.

I have tried turning XMP on in bios and it crashed straight away as soon as reset which is odd. Maybe bad ram but not bad enough that windows still works?
 
I will check ram speed when I get back to pc.

I used FruMark to test GPU. Also the card is new but 2 months older than mobo and cpu. worked fine in my old rig.

I will tiny.cc etc. However new win does install with all updates installed and dx12.

I appreciate your continued help.

I have a 700watt PSU but according to online sites my rig should only need 600 max. But I guess it could be that.
 
Installing the visual c++ from tiny.cc seems to have done it. Although only tested 10 mins of gaming so far (v. Busy day). But I didn't get even 1min before so promising.

What is still strange is I have noticed that when the PC wakes from sleep it crahses just like it did in game. So something is still not right but if games work I can just tell PC not to sleep. V wierd.

Any ideas?
 
ok thanks Boomerang. So far games are ok although havent had chance to play for long.

I will looking into the C6/C7 thing or maybe even get a new PSU if continues. I am not sure I want to mess with the mobo powerstates since apart from sleep/wake (now turned off) it is all working :D (so far anyway)
 
Hi guys,

CPU brand new and not overclocked

PSU = silentpro coolmaster 700w

I have found out its that when games are using Direct X 12 computer crashes and resets. DX11 seems fine.

Cinebench ran CPU at the thermal limit but passed and no crash
 
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As I had it stable using dx11 not 12 I started to put all back together. Attached two HDD and the second stick of ram to take back up to 16gb ddr4. Then games crashed instantly again. So I removed the ram but kept HDD. And games now working.

Could still be PSU. But also I guess still mobo or ram?
 
Ram definitely in correct slots as shown in manual.

Yes the graphics are two different cables.

I'm really upset now! I left windows idle in what I thought was stable and come back to pc and it's in the fing bios screen ! Waaaaaaaaah! What the hell is wrong with my poor new computer! It's not like any of these items easy to return at a time like this!
 
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interesting. I could try that. My XMP profile is disabled. when I turned it on and saved and exited bios the whole pc turned off an don again (as opposed to just resetting).

I have just enabled it and booted windows. BF 5 V crash almost straight away when looking for a game.

I will try the factor reset.
 
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