New House, satellite only picks up Asian channels.. Help!

cainer

cainer

cainer

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my mums just moved house and her freeview box is only picking up Asian channels, (last owner was Asian)
she's tried retuning the freeview box but no joy
does the dish need moving or does it need a new type of dish?
the freeview box is her own that she bought with her

cheers
 
Freeview Asian only channels = does not compute :confused: :D

If it needs a dish then its Freesat. Freeview = TV Aerial unless someone on here tells me otherwise.

I would say dish needs moving & possibly a new LNB (the bit that goes on the end of the dish) you could move it yourself, but its a question of knowing what direction to point the dish at.
 
Grimley said:
Freeview Asian only channels = does not compute :confused: :D

If it needs a dish then its Freesat. Freeview = TV Aerial unless someone on here tells me otherwise.

I would say dish needs moving & possibly a new LNB (the bit that goes on the end of the dish) you could move it yourself, but its a question of knowing what direction to point the dish at.
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personally ive not had a TV for over 10 years so im not sure of the names of these things lol,
she has a Humax box plugged into the satellite dish and appart from Pick and Challenge TV everything it picks up are Asian channels,
shes just told me she also has a Freesat box, so maybe we should try plugging that in instead?
 
Jokester said:
Pretty sure you'll need to repoint the dish to the right satellite as the box will only tune what it receives.
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i thought this might be the case, but wasnt sure if the dish needed to be changed (new LNB like Grimley mentioned)
when its light tomorrow il go take a look at where the dish is pointing compared to other houses locally
 
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I'm not convinced the LMB will need changed as the box generates the relevant tuner frequencies as far as I'm aware so if it's a standard UK box it should just work as long as it's pointing in the right direction.

If you get hold of a signal strength meter and if you know the rough direction it needs to point it's then pretty simple to line it up.
 
hmm, looking at some local dishes they all seem to be pointing in roughly the same direction,
think were just going to have to get someone round who knows what they are doing
 
The dish needs to be pointing towards the Astra 2 satellite for freesat which is 28.2 degrees East. You'll need a satellite app or a sat finder to find it properly.
 
all working fine now, i called a local installer to have a look and told him we think the dish needs realigning, he quoted us £30
he turned up took one look and said that the alignment looked fine but the dish we had was Sky Q so needed the LNB changed,
so he changed it and charged us an extra £10 for the LNB which my mum was very happy with, so £40 in total
cheers chaps
 
cainer said:
all working fine now, i called a local installer to have a look and told him we think the dish needs realigning, he quoted us £30
he turned up took one look and said that the alignment looked fine but the dish we had was Sky Q so needed the LNB changed,
so he changed it and charged us an extra £10 for the LNB which my mum was very happy with, so £40 in total
cheers chaps
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sounds like BS to me, he probably just moved the dish 2 cm to the left and that was that. you do realise all it takes is a very slight change in direction to be pointing at a different satellite 2000 miles away. all it needed was aligning with the freesat satellite as mentioned above.

sky q uses the same satellite as before. lnb shouldn't make any difference
 
Psycho Sonny said:
sounds like BS to me, he probably just moved the dish 2 cm to the left and that was that. you do realise all it takes is a very slight change in direction to be pointing at a different satellite 2000 miles away. all it needed was aligning with the freesat satellite as mentioned above.

sky q uses the same satellite as before. lnb shouldn't make any difference
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well its all working now and my mums happy, thats all that matters :)

EDIT: anyway a quick google search on using a Sky Q dish to pick up freesat suggest you're wrong

Sky Q set-top-boxes connect to a satellite dish with a wideband LNB fitting, whereas a Freesat set-top-box connects via a standard LNB fitting. The difference means that Sky Q customers switching to Freesat will find that their box doesn't receive signals once connected. To get your new box up-and-running customers will need to change a part in their satellite dish. This can be done by having a standard LNB or a hybrid LNB installed with the help of a satellite installation company.
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https://www.freesat.co.uk/help/got-freesat/fix-a-problem/switch-from-sky
 
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Yup - the guy was probably telling the truth. Sky (unless exceptional circumstance) will install a Sky Q LNB which is incompatible with Freest/existing Sky+ HD boxes unless a Hybrid LNB had been installed which I doubt it was. A change of LNB would have been required.

Even so - even if it was just alignment, while it's easy for some/most, it's not that simple for everyone.
 
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