New ISP.. and Bebox issue?

nintenjo · 23 Jul 2008 at 14:24

Hi,

I recently changed my ISP when i moved address.. i was with Be Unlimited and now i have moved over to UK online (as BE wont cover my exchange). My line has been activated by UK online.. but my Bebox dosnt seem to like it..

It keeps reporting its "connecting" to the DHCP. Should a Bebox work ok with any ISP or do Be modifiy the firmware to only work with there setting etc?

Otherwise what could be causing this issue?

FrenchTart · 23 Jul 2008 at 14:34

Have you entered your username/password? The Bebox is set by default to connect without one...

You'll prob also find a Billion 740 or even a Netgear DG834GT would work better.

nintenjo · 23 Jul 2008 at 14:52

O right.. not sure my Bebox even has the option for a username and password.. And i have no idea what my user name and password is for my UKonline account

tomwalker · 23 Jul 2008 at 17:44

I am pretty sure the BeBox firmware is modified for the Be network as well so I dont think it will work as intended on any other ISP.

I may be wrong though!

nintenjo · 24 Jul 2008 at 09:16

I think your right BE have removed a lot of options.. So i'll get myself a new router at lunchtime.. is the:

Linksys WAG160N 300Mbps Wireless-N ADSL router any good? (as a large supermarket near me have plenty in stock and at a good price)

FrenchTart · 24 Jul 2008 at 09:55

If it's broadcom chipset, you'll be fine. If not, steer clear.

nintenjo · 24 Jul 2008 at 13:45

I believe it is broadcom.. Why is this important?

z0mbi3 · 24 Jul 2008 at 13:47

I don't know if you know this or not but you're meant to return your bebox within 28 days after your contract ends or else they'll debit you £100 for it.

Taken from here:

https://www.bethere.co.uk/equipmentFAQ.do#faq16

nintenjo · 24 Jul 2008 at 16:32

z0mbi3 said:
I don't know if you know this or not but you're meant to return your bebox within 28 days after your contract ends or else they'll debit you £100 for it.

Taken from here:

https://www.bethere.co.uk/equipmentFAQ.do#faq16

Just spoke to to customer services and they didnt mention the BEbox.. besides i ahve moved house and closed the bank acocunt i was paying from so unlikey i'll ever see it..

z0mbi3 · 24 Jul 2008 at 20:14

nintenjo said:
Just spoke to to customer services and they didnt mention the BEbox.. besides i ahve moved house and closed the bank acocunt i was paying from so unlikey i'll ever see it..

Can't say I agree with that tbh. You don't own the box, you were leasing it and they expect it back. It will have said this in one of the letters you had too.

nintenjo · 24 Jul 2008 at 21:36

z0mbi3 said:
Can't say I agree with that tbh. You don't own the box, you were leasing it and they expect it back. It will have said this in one of the letters you had too.

To be fair though what letters? They never once sent me any mail.. i had to phone up and get it all sorted by customer support as they said all my mail bounced back claiming my home address didn't exist.. I even had to collect the box myself, as they said it couldnt be delivered.

Anyway if it make you any happier i have put it in the post this afternoon

damn my good honest nature.