I have managed to get a new job as a IT support officer for a large company, a 1st line support role. I have previously worked for a very small company as the sole tech person there. In the previous position i did not use any help-desk management software. I am going to try downloading the user manual for the system they use (topdesk) to read up on it before I start.
In the new role there is a lot of audio visual aspects too, setting up and support for meetings and events as well as video conferencing. I have some experience in this but on a small scale, for example setting up laptops with a projector for presentations and using skype for videoconferencing.
Additional another area of responsibility is telephony, however I have not dealt with VOIP systems before, which they use - Mitel to be specific.
Can any of you guys give me pointers as to how best to prepare for my new job, any sources of info I can read up on etc please?
I have a week or so before i start the new job and want to get clued up and be prepared so I am not clueless and in deep water. Having to ask for lots of assistance.. I would like give a good impression and show that I can do the job.
Any help or advice would be greatly appreciated.
Thanks.
In the new role there is a lot of audio visual aspects too, setting up and support for meetings and events as well as video conferencing. I have some experience in this but on a small scale, for example setting up laptops with a projector for presentations and using skype for videoconferencing.
Additional another area of responsibility is telephony, however I have not dealt with VOIP systems before, which they use - Mitel to be specific.
Can any of you guys give me pointers as to how best to prepare for my new job, any sources of info I can read up on etc please?
I have a week or so before i start the new job and want to get clued up and be prepared so I am not clueless and in deep water. Having to ask for lots of assistance.. I would like give a good impression and show that I can do the job.
Any help or advice would be greatly appreciated.
Thanks.