new laptop- win8 error/restart

denby

denby

denby

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425
hi guys

i bought a new laptop couple of days ago

its running windows 8 , i have not downloaded anything or changed any settings

today i come to use it and after about 20 mins of browsing the internet (chrome) i get the below error

1ot369.png


anyone know what this is?:mad:
 
System Information (local)
--------------------------------------------------------------------------------

computer name: DENBY
windows version: Windows 8 , 6.2, build: 9200
windows dir: C:\Windows
CPU: AuthenticAMD AMD E2-1800 APU with Radeon(tm) HD Graphics AMD586, level: 20
2 logical processors, active mask: 3
RAM: 3861127168 total
VM: 2147352576, free: 1937199104




--------------------------------------------------------------------------------
Crash Dump Analysis
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Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Wed 19/12/2012 19:08:53 GMT your computer crashed
crash dump file: C:\Windows\Minidump\121912-27378-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7B040)
Bugcheck code: 0x3B (0xC0000005, 0x3244E000, 0xFFFFF88019659BF0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 19/12/2012 19:08:53 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: win32k.sys (win32k!EngNineGrid+0x348)
Bugcheck code: 0x3B (0xC0000005, 0x3244E000, 0xFFFFF88019659BF0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Wed 19/12/2012 18:54:38 GMT your computer crashed
crash dump file: C:\Windows\Minidump\121912-27393-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7B040)
Bugcheck code: 0x3B (0xC0000005, 0x41FA7000, 0xFFFFF8801CBEBBF0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 19/12/2012 18:47:55 GMT your computer crashed
crash dump file: C:\Windows\Minidump\121912-38204-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7B040)
Bugcheck code: 0x3B (0xC0000005, 0x68195000, 0xFFFFF8801A013BF0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.




--------------------------------------------------------------------------------
Conclusion
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4 crash dumps have been found and analyzed. No offending third party drivers have been found. Consider configuring your system to produce a full memory dump for better analysis.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Click to expand...
 
your computer overclocked?
as I used to get that file "ntoskrnl.exe" being the problem in my screen dump when my laptop was overclocked I upped the volts a little and it went away.
or lower the MHz down a little
 
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unless you can recreate the error eg a few times so you can show someone the error so they can see it, you might not get a replacement with only one error.

see if you can keep doing it first so you have something to show as proof, then they have more to go on.
 
If you haven't set up too much on it yet it might be worth doing a factory reset on it and trying it without any additional software - such as Chrome - and see if it still happens. Run windows update as the first thing once the rebuild is finished as there are quite a few updates already and a couple helped some different problems I had.

I think Win8 also has some sort of refresh option built in but not used it personally.
Goes without saying, back up any personal data first though :)
 
My girlfriends just bought a new laptop from PC World, the g6-2244sa pavilion and she's getting this error also. Who the hell produces a laptop and doesn't give the stock speed enough volts?!

I'll try and do an update and see if this clears the issue. Other than that it's a nice laptop for the price.
 
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