New laptop with dead pixel - what would you do?

[alex_123_fra]

Hi all, this doesn't relate to OCUK, but just mainly wanted opinions on what people think.

I just received a Zephyrus duo (5900Hx, RTX 3080, 4k model) after waiting for 5/6 weeks following pre-order. It is a stellar laptop in almost all respects and suits the role I have for it (video/image editing and some gaming). It feels very well made.

I found a dead/stuck pixel on the top left of the screen (just below the recycling bin icon). It is white against a dark background but not noticeable when other colours are displaying. Using dead pixel fixer software has not helped it.

The laptop is still within the 14-day window post arrival. Would you send it back for a refund, assuming I am entitled to one? No other model in stock at present does what I need it to. I imagine a replacement Zephyrus Duo will take weeks to come again. The only other device I am interested in is the Lenovo Legion 7 (2021 model) which isn't out till June.

It feels a bit wrong to request a refund for such a small flaw but several people I have spoken with say that it isn't acceptable to have a dead pixel on a £3k+ laptop. On the other hand, I would absolutely never accept an RMA for it as it is likely to come back with damage/worse than it is sent in with. What would you do?

 

[alex_123_fra]

Thanks all. Have contacted the vendor and they are happy to refund or replace.

Slightly unfortunately, as I paid for it using bitcoin, a refund would mean I lose around £800 on it as they only refund the value of the laptop in £, at the exhange rate of that day. That is the risk of buying for stuff with bitcoin I guess - win some, lose some. I opted for an exhange with a new unit and luckily the next stock is due on 31st March, so reasonably short wait.