New modem...

Ice Rich · 20 Apr 2006 at 20:36

Hi all,

Think my modem (Telewest Broardband) is on its last legs.

Would replacing it just be a case of unplugging the old one and re-installing drivers?

Anyone know of a decent black one?

Thanks

Burbleflop · 20 Apr 2006 at 20:38

You'll need to call Telewest to get a replacement, you won't just be able to buy one and plug it in.

Ice Rich · 20 Apr 2006 at 20:41

Will there be a charge?
Thanks

Burbleflop · 20 Apr 2006 at 20:41

I doubt it. Call them and ask perhaps?

Werewolf · 20 Apr 2006 at 21:20

ring their tech support up, you'll probably end up having to go through everything you've already done (about 5 times

), and if they find it's faulty they'll arrange for an engineer out to replace it.

Likewise, if their tests show a problem on the line/their side of things they will send an engineer out to sort the connection.

As for charge, if you're a customer (and haven't damaged the equipment/modem), apart from the call charges it should be free, one of the advantages of the way that with NTL/BY you rent the equipment rather than buy it