New monitor is crooked - acceptable or not?
- Thread starter Stu
- Start date
Glad I'm not the only one that thinks this is poor! I have a couple of drinks coasters under one side right now to level it!
Do they pick up the old and deliver a replacement simultaneously?
Also, I should get a NEW monitor as a replacement, not a refurb - yes?
Do they pick up the old and deliver a replacement simultaneously?
Also, I should get a NEW monitor as a replacement, not a refurb - yes?
I emailed Dell on Wednesday night, but haven't had a response, despite them saying they respond in 24 hours (though it could be my rubbish bigfoot service that has incurred a delivery delay), so I am going to phone them today.
I could return for a refund, but there is a £10 or £20 return carriage charge (can't remember which - depends on the item). I will start by insisting on a new replacement before accepting to pay return carriage charges. I agree with CaptainCrash that since I have just paid for a new monitor, accepting a refurb is not acceptable... if it was faulty in it's third year of warranty, then I might accept a refurb, but not in week 1!!!
To be safe, anyone know how to access the service menu?
Regarding the resolution, this is a 16:9 ratio monitor, not 16:10. It's a 23" monitor, but the difference ratio means it is the same height as a 22" 16:10 monitor, but about a 1.5" wider... the big difference though with this monitor is the high res, 2048 x 1152... so the screen is much bigger than my old 22", but the higher res means great desktop real estate and crisp game graphics!
I'll report back after speaking with Dell.
I could return for a refund, but there is a £10 or £20 return carriage charge (can't remember which - depends on the item). I will start by insisting on a new replacement before accepting to pay return carriage charges. I agree with CaptainCrash that since I have just paid for a new monitor, accepting a refurb is not acceptable... if it was faulty in it's third year of warranty, then I might accept a refurb, but not in week 1!!!
To be safe, anyone know how to access the service menu?
Regarding the resolution, this is a 16:9 ratio monitor, not 16:10. It's a 23" monitor, but the difference ratio means it is the same height as a 22" 16:10 monitor, but about a 1.5" wider... the big difference though with this monitor is the high res, 2048 x 1152... so the screen is much bigger than my old 22", but the higher res means great desktop real estate and crisp game graphics!
I'll report back after speaking with Dell.
The base is fine, it is the stand rising up from the base.
I found this solution out too for the 2407, but this model is fixed in landscape, so no solution.
Customer services are only open Monday-Friday, so I have to wait for Monday to phone them
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I have the new monitor and the old one is being picked up on Tuesday.
The new one also has a slight lean to the left, but only slight... I can live with it.
Also, this is revision A04, whereas the previous one is A03. I haven't yet taken time to setup the new one yet, but initial impression is that it is setup better straight out the box and there is less bleed around the edges.
The new one also has a slight lean to the left, but only slight... I can live with it.
Also, this is revision A04, whereas the previous one is A03. I haven't yet taken time to setup the new one yet, but initial impression is that it is setup better straight out the box and there is less bleed around the edges.