New PC at Xmas, random freezing

and... its not the PSU, I will try safe mode tomorrow, if that fails, then its the motherboard??

If it's doing it in safe mode then likely it's a hardware fault, the only way to pin down a hardware fault is doing what you're currently doing, a process of elimination sadly.
 
I've had this problem before and it was the SSD I was booting from. No SMART errors or anything to warn of a problem, it just stopped functioning at random unpredictable moments which in turn locked up the system entirely.

Try taking your main SSD out as the next step and install windows onto another drive perhaps?
 
if your running windows 10 and have a sound card
i would start there.
i believe win 10 has very poor support for sound cards and the drivers.
try taking that out and running it with on board sound.
it may be worth a shot.
:)
 
if your running windows 10 and have a sound card
i would start there.
i believe win 10 has very poor support for sound cards and the drivers.
try taking that out and running it with on board sound.
it may be worth a shot.
:)

I run windows 10 pro with a xonar stx and no issues, I would be more inclined to agree with mugwuffin's theory.

Edit: Not sure if relevant to op's situation but Kitguru released an article about "skylakes freezing bug"
 
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I run windows 10 pro with a xonar stx and no issues, I would be more inclined to agree with mugwuffin's theory.

Edit: Not sure if relevant to op's situation but Kitguru released an article about "skylakes freezing bug"



I saw a post on the hardware subreddit a while ago commenting on such a bug, as soon as it comes out for my board i'll give it a go (Just checked and theres another update (I have A5 and aperently A6 was relesed just before 2016)


Tbh, I thought I fixed my problem the other day, I thought it must be the HDD's so I changed the setttings in the BIOS to make them hot-swappable, and then it crashed again 5 minutes ago, after nearly 2 days of no problems.
I think at the moment, I'll keep waiting until MSI makes another bios update before I do any testing



I've had this problem before and it was the SSD I was booting from. No SMART errors or anything to warn of a problem, it just stopped functioning at random unpredictable moments which in turn locked up the system entirely.

Try taking your main SSD out as the next step and install windows onto another drive perhaps?



Hmm, interesting, I dont easily have a spare drive, so I was wondering, would a linux live Cd work?
 
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Ok, its been a few days, and I havent had any problems, I thought it was because I disabled 'link power management' in the intel rapid storage program on my machine, and it has made no difference. It crashed on me a second ago, so now im running on safe mode

Regarding the last post, making the drives hot swappable made no difference. I also ran my PC with no drives for a day, adding another drive the next, and had no problems

Also, I have tried to look for my spare HDD i was going to use to boot another windows install, but I cant find it, how ironic.
 
Ok, its been a few days, and I havent had any problems, I thought it was because I disabled 'link power management' in the intel rapid storage program on my machine, and it has made no difference. It crashed on me a second ago, so now im running on safe mode

Regarding the last post, making the drives hot swappable made no difference. I also ran my PC with no drives for a day, adding another drive the next, and had no problems

Also, I have tried to look for my spare HDD i was going to use to boot another windows install, but I cant find it, how ironic.

Wow, you really are having some issues nailing this one, sorry it's been such a pain. Nothing more annoying than having your build throw a wobbly and no matter what you check it all seems fine!!

I would have thought OCCT would have shown the weak link, that thing nails machines hard.

I guess my only last thought would be a setting in the bios as you have touched on. Perhaps the storage controller config?

Is it set to AHCI? Have you changed any config on the storage system since installing windows before it started crashing?
 
Wow, you really are having some issues nailing this one, sorry it's been such a pain. Nothing more annoying than having your build throw a wobbly and no matter what you check it all seems fine!!

I would have thought OCCT would have shown the weak link, that thing nails machines hard.

I guess my only last thought would be a setting in the bios as you have touched on. Perhaps the storage controller config?

Is it set to AHCI? Have you changed any config on the storage system since installing windows before it started crashing?


I haven't touched a thing related to SATA settings, I did go through it and you can only select ACHI or RAID (If I could, I would have changed it to IDE) To be fair, the computer was crashing nearly every day after setting everything up, its only now I'm trying to fix it (I don't want it to randomly crash when doing something important)

I reformatted windows last night, and it crashed again this morning. I now think its my new SSD, so just now, I've installed Windows on my OLD SSD and now, only time will tell if my idea is right...
 
EDIT:

After 3-4 days with no problems on the old SSD, I decided to process a refund for the new Samsung SSD



And then... It crashes again. Is there anything I havent tried? i'm all out of ideas




Another EDIT:

Ok guys, I need some quick help, if I am to return it. I opened my PC up and removed my CPU from the Mobo, in the process, I found a bent pin in the socket, is this the source of my problems? (Added screenshots below) its at the bottom left, sorry for the ugly photos, I have a good phone, honest!

https://imgur.com/a/Itb2E
 
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