New PC cannot connect to WiFi

[Laurence]

A computer that I ordered from OCUK arrived today and when I set it up, it would not connect to the internet.

I ordered the computer with a ASUS PCE-N15 11n Wireless adaptor, which was able to infrequently detect WiFi signals despite remaining in the same place the whole time. When it did detect a network, it was with extremely low strength. This is not a router problem as another computer that I tested connected in the exact same location.

I'm not sure what the problem is and would appreciate any tips or bits of advice as to what I should do.

The broadband provider is Virgin.

Thanks in advance and if any more information is required, I will do my best to provide it.

 

[maj]

May sound daft but have you connected the aerials? Using latest drivers? Does device manager detect it and report any problems?

 

[WJA96]

What is your WiFi setup? Has the channel been manually set to 12 or 13 as a well behaved router won’t acceot a connection on channel 12 or 13.

 

[Laurence]

May sound daft but have you connected the aerials? Using latest drivers? Does device manager detect it and report any problems?

Your "daft" is my clever it appears!
Turns out I forgot to add the aerials despite seeing and recognising them...
Thank you both so much for your help