New pc windows 10 install problem!

NoobSauz · 22 Aug 2015 at 18:42

Hello all.

I've built my new pc, and attempted to install windows 10 (from disc) onto a brand new SSD.

However, after setting the boot priority to my DVD drive and starting the windows 10 install, I'm repeatedly seeing the error 'your pc ran into a problem and needs to restart. If you'd like to know more search online later for MEMORY_MANAGEMENT'.

The ram is 2x 4GB of Corsair Vengeance DDR 4 3200MHZ
The motherboard is an MSI Z710A M7 enthusiast

I've tried:

- Checking the ram sticks are seated/reseating them
- Using each of the ram sticks individually
- Checking the bios and motherboard documentation to ensure the ram sticks are in the correct DIMM slots
- Disabling the GPU and using the IGPU
- Checking every lead, cable and power lead in the system is set up correctly according to the motherboard documentation

..all to no avail. I even tried installing windows 7 but this also hanged.

I'm thinking that the windows error message may not actually be the problem as the bios shows the cpu, ram and settings for both correctly and I can even apply an XMP profile.

Here's a couple of screenshots of the bios:

CPU

RAM

Hardware setup

Can anyone offer any assistance please? I've tried everything I can think of and am now entering pc builder's hell..

Thanks in advance for your time.

Sandycheeks · 22 Aug 2015 at 18:54

Reset CMOS?

Did you buy Win 10 or download and create disc?

NoobSauz · 22 Aug 2015 at 19:01

Hi.

I'll try that now.

Thanks for your response!

NoobSauz · 22 Aug 2015 at 19:03

I bought a windows 10 installation disc. However, I even tried installing windows 7 and that also hung.

Could this be a hardware failure (the RAM) or could it be incorrectly set up motherboard connections? I've checked and rechecked (using the mboard documentation).

Danny75 · 22 Aug 2015 at 19:07

Can also try different Sata cables for both the DVD drive and SSD. And different Sata ports on mobo.

Sandycheeks · 22 Aug 2015 at 19:08

have you tried loading it with the XMP profile.
Your currently at 1.2v for 2133, maybe manually set the ram as shown to 3200 - 1.35v as the XMP suggests.

Danny75 · 22 Aug 2015 at 19:11

Also wondering if changing boot priority might be causing this (even though it shouldn't). It's not always necessary. Sometimes you are offered the option to boot from DVD automatically.

NoobSauz · 22 Aug 2015 at 19:14

I did try applying the XMP profile, it shows as "3200" in the bios...but I still have the error.
I also did change the boot priority, to dvd then SSD.

peahead · 22 Aug 2015 at 19:43

Hi

Cant you just try installing a windows 10 version via usb ?

https://www.microsoft.com/en-us/software-download/windows10

5960xNvidiaGamer · 22 Aug 2015 at 19:47

Have you got the correct Strap set for the memory? You should get some braided extension bitfenix cables so it will look tidier.

NoobSauz · 24 Aug 2015 at 09:29

Finally found the problem. In the motherboard bios, when using 'advanced' settings, there appears to be a 'Enable Windows 8.1/10 WHQL drivers' setting which was helpfully referenced as a footnote near the back of the mboard manual!

I enabled this and the install error disappeared. So all's well and the PC is now up and running =)

Many thanks to you posters who attempted to help me with this (noobish) problem.

Cheers!.