New pre-built system temp problem!

[RockSteddy]

Hi All,

I just received the following pre-built overclocked system today http://www.overclockers.co.uk/showproduct.php?prodid=FS-252-OK&groupid=43&catid=1444&subcat= but I think I've got a major problem with the CPU temperature

I downloaded RealTemp and tested the core temps on the i5 760 and at idle they are ranging from between 60 and 70c. Upon increasing the load the cores are jumping straight to 95-99c !!! Now I've been out of the PC game for a while now but am I right in thinking there is something seriously wrong here!? I assume I should not be getting these sort of temperatures?

Do you think it will be a case of getting the system sent back to check out the problem? I don't think there could be anything easy that I could do myself to sort this.

Really not happy

 

[RockSteddy]

i have similar components.

Whats the core voltage at idle and core voltage under load. (use CPU-Z for voltages)

Ok downloaded CPU-Z and the core voltage is 1.376V(doesn't seem to change from idle to full load so maybe i'm looking in the wrong place?)

Yeah that's way too hot. OCUK say that their pre-clocked systems are tested and stable, so return it. It's a hassle, but if you try fixing it yourself and **** something up, you'll be stuck and unable to return.

Yeah that's what I thought, just my luck wait what feels like ages to get the system and then have to send it straight back......

Thanks chaps.

 

[RockSteddy]

Hmmm seems way high,

I have an Asus P7P55D-E LX + i5 760

plus a cooler that is priced around the same as yours.

im doing 20 x 200 (4GHz) on 1.275V but I have FAAAAAAAAAIL Vdrop when I run prime or IBT it goes down to 1.176V but it's still stable lol.

But those voltages you have are either craaazy high, or I have some lucky silicone .


Oh btw don't mess with the BIOS settings as it voids your warranty just contact OcUK in the morning.

Ok rub it in why don't you All pre-built overclocked by OCUK so they must have assumed the voltage to be ok. Make's me wonder if it was tested correctly before it was dispatched?

Don't worry I'm not going to touch anything until I speak to someone especially as I'm a complete noob at this OC malarky. Sent a webnote earlier this evening so hopefully I'll get a response tomorrow at some point other wise I'll just call.

 

[RockSteddy]

Could just be a simple case of cpu cooler has become dislodged during shipping,

Have you checked the cpu fans are spinning and installed the right way.

Well I'm no expert, the last system I built was around 10 years back but it all looks okay to me. The Cooler seems to be seated correctly and the fans are spinning okay and I think the airflow is going in the correct direction. I think you're right though and something has happened to it in transit as I'm sure OCUK would not have knowingly shipped the system in this condition!?

Anyone had any experience on how quick the turn around is for the system to be sent back, checked (and hopefully fixed!) and sent back?

 

[RockSteddy]

Got a response from tech support and I've been told to try and re-fit the CPU cooler myself. As this is a pre-built system should I really have to do this?

I know it would be hassle to get the system picked back up and sent back etc but I'm worried I could damage something while doing this and invalidate my warranty in some way.

Should I push for OC to fix the issue or attempt it myself?

 

[RockSteddy]

Just opened the MB side of the case and there is some adhesive paper attached to the cooler backing plate bracket. Should this be on there?

 

[RockSteddy]

Actually upon further investigation there has been a sticky pad in the shape of the bracket applied to back of the bracket with the paper on top to stop it sticking to anything!!!

Could this have anythng to do with the insane temperatures I'm getting? Here is a pic:

If I need to get this off it's going to be a bugger as it's stuck solid!

 

[RockSteddy]

Well I think I can now understand what has been done. The back plate has been mounted the wrong way round!!! The sticky pad should be touching the motherboard holding the plate in place while the heatsink is attached the other side.

Probably the reason for a bad contact with the CPU and high temps if not fitted correctly! I'm not going to touch this and the system is going straight back for repair/replacement!!!

 

[RockSteddy]

Hi All,

Thought I'd better put the record straight on this as I don't want OCUK to be shown in a negative light for something they haven't done.

I made a mistake with saying that the back plate was fitted incorrectly because in fact it hasn't. The adhesive pad shown in my pic is supposed to be used to fit to a different board socket type (can't remember the number as I type this) but for socket 1156 which my board is the plate has indeed been fitted correctly. Now If the pad shown should have been removed or not I don't know?

I spoke to OCUK and agreed that I would try to reseat the CPU cooler myself as it may have come loose some how in transit even though it does feel really secure but it is possible I guess and they guaranteed it wouldn't affect my warranty. Unfortunately I couldn't do it just yet as I didn't have any thermal compound to re-apply to the CPU but I ordered some MX-4 and it arrived this morning but like an idiot I forgot to get some paste remover with it so had to order some which should turn up Monday I hope.

The whole experience has been really frustrating so far, I've got this great new PC to play with but I'm to afraid to use it as any load above 30% and the CPU gets too hot and starts throttling back and I don't want to cause any permanent damage!!

I'm just praying that after I do re-fit the cooler the temps become stable because if not that means the system would have left OCUK without being properly tested in the first place and I would have wasted a week and another £20 to find out.

 

[RockSteddy]

it is mounted the correct way round.

you only mount it the other way round if its on 1366

there are sticky pads both sides to accomodate the multiple mounting options.

i would go out on a limb and say that the cooler has been knocked in transit and that the retention bracket may be bent.

is there any play in the cooler? does it move around or is it solid?

i suggest contacting system support channels here, or posting in the customer service section here

Hi rjkoneill,

I've already spoken to system support and agreed to try to re-seat the cooler though I'm still waiting for the compound remover to turn up (hopefully be here tomorrow).

To be honest the cooler seems solid but I'm going to take it off tonight in readiness for and tomorrow and check it out. In a way I hope I find something obvious that would explain things.

 

[RockSteddy]

Just thought I'd post an update as I've now re-fitted the CPU cooler and my temps have come right down which is a relief .

at Idle they are 42c 39c 40c 37c
at 100% load they are 87c 83c 81c 82c

The above temps is with both the side panels off as I wanted to check ASAP.

Do these temps seem good enough?

 

[RockSteddy]

Hi, I think I would still say they are a touch high though. I would try with the sides on and see which way the temps go, up or down.

Thanks for the reply.

I found I hadn't screwed one of the cooler mount screws properly which I've now done and all is definitely secure. With both side panels on my temps are now:

Idle: 41c 39c 39c 38c
100%: 81c 79c 78c 75c

Though worryingly I'm getting hardware errors under Prime 95 testing but not every time.

 

[RockSteddy]

Quick update:

The system is being picked up for repair tomorrow as discussed with support as they've agreed the system is not performing as it should.

Just want to say so far the OCUK support staff have been a pleasure to deal with, very professional and efficient.

 

[RockSteddy]

Sorry to drag this thread back in to existence but I want to query something?

I should be getting my system back tomorrow as it has completed it's testing at OCUK HQ. I got the test report and basically it said there were 'Blue Screen, component failure, memory and graphics card issues'.

Now my reason for sending the machine back was because I was getting hardware errors on the CPU under load. I'm assuming the CPU was damaged due to the original high temps coupled with the fact the cooler had become loose in transit. I'm guessing this could also cause issues for the memory.

But it also states they found graphics card issues but I never had any graphical errors when using the system (though I know I only had the system for a short time). Can a damaged CPU really cause and issues with the graphics card?? I never once had a blue screen either though this may have appeared under their intensive testing i guess. It just sounds like my whole system was faulty when it was only returned for an overheating CPU???

It doesn't make sense to me, or am I just being paranoid!

 

[RockSteddy]

These things happen. I blame the couriers. No, honestly, I've seen the way delivery drivers handle boxes and all fragile signs are meant to be ignored. If who ever delivered that hadn't knocked the box about, the cpu cooler would never had been misplaced your cpu would never have been fried. Damn postmans/couriers.

I also blame the couriers. I received my pre-built on Monday with the heatsink bent/out of shape. Most likely due to bad handling of the package. I've sent the heatsink off and should be getting a replacement soon. What a pain.. all because the delivery guy couldn't be bothered to do his job properly.

Totally agree with you both. It's really not on, I mean the couriers know they are handling delicate computer equipment but they still throw the packages around like they're sacks of potatoes! I wonder if OCUK has words with DPD as they must realise they're getting lots of returns due to dodgy handling?

Good luck with your system KalashnikovAli, hope all is well when you fit the new heatsink. Just hope you don't find any damage to the CPU like mine.