new rig arrives....doesnt work

[spaceboy250]

please could someone offer a hand, just got a titan nero system delivered with a asus radeon 4870 HD instead of the stated 4850 (with a 650 watt psu) just went to switch it on and the 4 leds light up then the D601 light stays lit while the others flash. The Glaciator card wasn't what I ordered but I thought i'd leave it seeing as it would be pretty much the same, despite not working now. Can anyone offer any assistance with this, i've checked the connectors etc

 

[~Divine~Wind~]

Any bios beeps at all ?
Any Post LCD info ?
Fans Spinning?

 

[spaceboy250]

fans are on, it starts up the fan picks up then slows down every time all 4 lights are lit, then one bios beep and the fan stays a constant speed but the light remains lit, can't get anything on screen at all

 

[ryujinjakka]

try calling OCUK or send them a webnote or post in customer services if its a pre built system, they may be able to shed some light on the problem or sort somthing out for you

 

[LoadsaMoney]

I think the D601 is a power problem, meaning the cards not getting enough, so have you checked that the 2x 6-Pins are connected properly to it, as the 4850 only needs 1x connected where the 4870 needs 2x, as its a better more powerful card.

 

[spaceboy250]

yeah checked them both, both connected fine. sure am glad in 500 quid and one less day of holiday down because of this

 

[varkanoid]

have you done the usually test of reseating all the cards and memory ? Just give them all a firm push in their slots something may have come dislodged. Also have you an old PCIE card from a previous PC you can try in it ?

 

[spaceboy250]

no my old pc was agp, I've checked all the connections and the rest of the components, plus calling a system support line that appears not to exist...