If anyone can help me with this they're gonna be a God-send!!
Met hardware knowledge is 'adequate' so any technical details I may have got wrong but in a nutshell, here's my problem.
We currently have a router which is about 10 years old and yesterday we received a new one from BT (2Wire Gateway BT2700HGV). We've been told it's 'pre-configured' and a switch over should be literally a case of taking out the CAT5 cable and DSL cable from the old router, plug it in the new and away it goes.
That hasn't worked.
The old router is attached to a PC with 3 network cards and basically acts as a firewall, one network card for one subnet in our network, another for another subnet and the final network card that connects direct to the router.
The ONLY way I've managed to get the new router to work is to plug it into a different PC via USB.
On the new router I don't get any IP address until it's connected to the internet (the settings for the DHCP are to get them automatically) and these are totally different to the IP address, subnet and gateway of the current network card connected to the router.
I'd have thought as well that the old router would have some kind of static IP address with a web-front end for me to get access to it, but, the original IT guy who was here has long gone and I simply have no idea on how to acquire said IP Address.
Again, totally WAY out of my league, I understand the PING and TRACERT commands have been blocked for firewall reasons (never heard of this!).
So before I waffle on about stuff that I have no idea, can anyone give me some pointers or tests to perform to see how I can transfer the new router over please?
TIA
Met hardware knowledge is 'adequate' so any technical details I may have got wrong but in a nutshell, here's my problem.
We currently have a router which is about 10 years old and yesterday we received a new one from BT (2Wire Gateway BT2700HGV). We've been told it's 'pre-configured' and a switch over should be literally a case of taking out the CAT5 cable and DSL cable from the old router, plug it in the new and away it goes.
That hasn't worked.
The old router is attached to a PC with 3 network cards and basically acts as a firewall, one network card for one subnet in our network, another for another subnet and the final network card that connects direct to the router.
The ONLY way I've managed to get the new router to work is to plug it into a different PC via USB.
On the new router I don't get any IP address until it's connected to the internet (the settings for the DHCP are to get them automatically) and these are totally different to the IP address, subnet and gateway of the current network card connected to the router.
I'd have thought as well that the old router would have some kind of static IP address with a web-front end for me to get access to it, but, the original IT guy who was here has long gone and I simply have no idea on how to acquire said IP Address.
Again, totally WAY out of my league, I understand the PING and TRACERT commands have been blocked for firewall reasons (never heard of this!).
So before I waffle on about stuff that I have no idea, can anyone give me some pointers or tests to perform to see how I can transfer the new router over please?
TIA