new router, problems with sky?

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26 Feb 2009
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134
Hi all,
First let me say I hope this is the right place for this post , I just bought a new tp-link router (not exactly sure which one as I'm at work atm) so as I was setting it up last night I rang sky to get my settings and to my surprise I was told that they don't support third party routers and they refused to give me the setting's I wanted, so does anyone know how I can get the setting's without sky?
I must say I'm totally baffled by sky's response.
 
Thanks guys,
this has been really helpful, I'll have a go when I get home as Im still at work so expect to see a few more post :confused:

I have had a quick look at the guide's at the sky user forum and find some of it seems a little confussing to be honest :o but I'll certainely give it my best shot.
 
Well got my username and password from a certain piece of software but it still didn't work. Im using an SR102 on Fibre also and the new router is an N600 Wireless Dual Band Gigabit ADSL2+ Modem Router, I will try to follow the guides on sky user forum.
 
Does the N600 have a VDSL modem in it? If it doesn't you won't be able to use it.

you know I dont think it is :( the only one I could find with a VDSL modem in it is the Asus N900 DSL-N66U Dualband Wireless VDSL/ADSL Router?
Would it work and would I see much increase i wireless speeds?
 
In theory it should (firmware 1.0.7.0 onwards). There's a guide here that may help:

http://www.skyuser.co.uk/forum/technical-discussion/55689-guide-how-connect-dsl-n66u-sky-fibre.html

thanks bremen1874 thats really helpful, and thanks to everyone for being so helpful:D

#Just a quick note, I got the Asus N900 and with the help of bremen's link I was able to get it up and running :) the only thing is I used old firmware (1.0.7.3)
as the newer f/w causes some faults.
 
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