New ryzen upgrade no use of kb\mouse

Danielsan1985 · 16 Mar 2019 at 13:21

Hi guys I've just swapped out my sister in laws old am3 athlon ddr3 set up for an MSI b350m pro vdh with a ryzen 5 1400 and 2 x 4gb sticks of corsair vengeance ddr4 2400mhz.

In windows 7 I planned to upgrade to 10 but I have no use of keyboard or mouse. Putting ps2 type In does nothing. They work in everything post windows like bios both keyboard and mouse. And the KB m work fine in my other PC?

What should I try? Without movement of KB or mouse I'm at a loss.

Would creating a windows 10 bootable USB and upgrading from before windows work?

Thanks.

Danny75 · 16 Mar 2019 at 14:45

So the system is presently still using Windows 7?

And do you still have the Athlon parts?

Because easiest thing (to try get the upgrade for free) is to switch back to using the Athlon parts for which kb + m should work, upgrade to Windows 10 for free. Then activate it with a digital license.

With the digital license it won't matter that you swap motherboard afterwards (although if any trouble call Microsoft and they'll activate it for you). You can then carry out a fresh install if you want with Windows 10 ISO on USB.

Danielsan1985 · 16 Mar 2019 at 15:24

I could do that but the old setup has a crucial flaw in the motherboard will randomly white screen and cause the PC to crash. It can be fine for days or just minutes then crash. Don't want to crash during upgrade. Hmmm.

Danny75 · 16 Mar 2019 at 15:29

Danielsan1985 said:
I could do that but the old setup has a crucial flaw in the motherboard will randomly white screen and cause the PC to crash. It can be fine for days or just minutes then crash. Don't want to crash during upgrade. Hmmm.

I think it's either try that, or pay for Windows 10 and do the USB install on the new board. Then again if you look for a cheap key it won't cost much. And you don't have to activate it right away either.

Quartz · 16 Mar 2019 at 15:37

Danielsan1985 said:
In windows 7 I planned to upgrade to 10 but I have no use of keyboard or mouse.

I expect you have them plugged into USB 3 ports. Plug them into USB 2 ports and you'll be fine.

agw_01 · 16 Mar 2019 at 15:52

Quartz said:
I expect you have them plugged into USB 3 ports. Plug them into USB 2 ports and you'll be fine.

+1

There's no native USB 3 support in Windows 7.

Had the same issue myself when trying to install Windows 7 on my Strix X470-F. Unfortunately that board had no USB 2.0 ports so I ended up upgrading to Windows 8.1

Danielsan1985 · 16 Mar 2019 at 16:02

No guys sorry no go in the USB 2 ports either. I should have mentioned that in my op. Having read more online this has happened to a lot of people who didn't realise ryzen isn't officially supported by 7.

agw_01 · 16 Mar 2019 at 16:45

I had the exact same with the Asus. The manual mentioned the onboard USB headers were 2.0 but I had no luck with them either. I even tried slipstreaming the USB 3 drivers into the Win7 installation but couldn't get it working.

I'm surprised a PS/2 keyboard doesn't work though.