New SSD not deteced in BIOS or device manager...

Jonno02 · 6 Jun 2017 at 19:08

Hi all,

looking for some help, this is driving me absolutely insane.

I have a new Windows 10 build. My mother board is a gigabyte AB350-Gaming 3. Bios up to date. I have a Samsung evo 840 SSD and a 2TB normal HDD already installed.

Yesterday, I bought a SanDisk Ultra II SSD and tried to install it. Drive wasn't detected in either BIOS or device manager. I returned it to Amazon today as faulty and received a Crucial MX300 525 GB SSD. Plugged it all in and again...not detected by BIOS.

I have removed the cables from the working HDD and SSD and still, the new SSD isn't detected. On the Crucial website, they confirm it's compatible with my motherboard.

Can anybody offer any insight? I'm fed up with trying to fix this!

Thanks.

.Griff. · 6 Jun 2017 at 19:10

Tried removing the existing SDD and trying the new one in the same Sata port? Will the BIOS detect it then?

Jonno02 · 6 Jun 2017 at 19:11

.Griff. said:
Tried removing the existing SDD and trying the new one in the same Sata port? Will the BIOS detect it then?

Tried this. Drive still isn't detected. Neither was the returned SanDisk drive.

.Griff. · 6 Jun 2017 at 19:14

I think I know the answer but have you tried all the Sata ports? Power cable defiantly ok into the SSD?

Jonno02 · 6 Jun 2017 at 19:16

.Griff. said:
I think I know the answer but have you tried all the Sata ports? Power cable defiantly ok into the SSD?

Yup. I've tried 4 SATA ports, which made me think the first SSD was a dud. But what are the chances of receiving 2 dead SSD's from different manufacturers back to back?

Power cable in fine. I can feel the SSD heat up slightly.

.Griff. · 6 Jun 2017 at 19:19

Jonno02 said:
Yup. I've tried 4 SATA ports, which made me think the first SSD was a dud. But what are the chances of receiving 2 dead SSD's from different manufacturers back to back?

Slim I'd say. It's got to be a random Bios setting I'd have thought.

Jonno02 · 6 Jun 2017 at 19:20

.Griff. said:
Slim I'd say. It's got to be a random Bios setting I'd have thought.

Both of the SSDs are SATA III and it wasn't detecting the new SSD when plugged into the cables used on the primary SSD. This has really got me scratching my head...

Jonno02 · 7 Jun 2017 at 14:00

Update, just in case anybody finds themselves in this position. Second SDD has been confirmed dead by checking it in another system.

hyperseven · 7 Jun 2017 at 14:40

Jonno02 said:
Update, just in case anybody finds themselves in this position. Second SDD has been confirmed dead by checking it in another system.

Perhaps your system is killing them?
Were they connected to the same cables first on each occasion?

Jonno02 · 9 Jun 2017 at 10:19

hyperseven said:
Perhaps your system is killing them?
Were they connected to the same cables first on each occasion?

They were. This did cross my mind, but the power cable has 3 connectors on it. The first one is plugged into the primary SSD, so surely that would fry too?

Jonno02 · 9 Jun 2017 at 12:34

Final Update: Third SSD arrived today. Primary boot disk is a Samsung EVO 840, which is detected by the system; obviously. 500gb Samsung EVO 850 worked straight out of the box. Either the previous two makes are incompatible with the new AMD Ryzen architecture; or they were indeed both DOA.