NEW STANDARD 24 MONTH WARRANTY OFFERED ON SYSTEMS & OC BUNDLES

NathWraith · 31 Oct 2012 at 09:14

Introducing a brand new warranty which applies to all OcUK Full Systems and OC bundles effective from now and back dated from the 29th of October 2012.

Our standard 12 month collect and return to base warranty has been improved and upgraded to a massive 24 month warranty.

In addition to our 24 month Collect and Return warranty you also have access to the following:

- Telephone support manned by the very technicians who built your system
- Webnote system manned by our technicians also
- 24 hour, 365 days a year forum community support

Yet another fantastic reason to purchase a quality gaming system or bundles from the real enthusiasts here at OcUK.

Space Monkey · 31 Oct 2012 at 09:19

Very nice, well done OCUK, keep up the good work

Marine-RX179 · 31 Oct 2012 at 09:37

Nice one! That would definitely attract more people who do not want to build their own to buy pre-built systems.

Too many people being held back by the issues like individual parts of a completed system fail right after the 1 year warranty expired and cannot get them replaced under warranty unlike the 2-3 years standard warranty for the standalone parts.

mikeggratton · 31 Oct 2012 at 09:44

Very nice, well done OCUK

bartledvd · 31 Oct 2012 at 09:46

sadly on laptops seems its only 1 year on parts 2 years labour

cozzer · 31 Oct 2012 at 09:47

Very Nice indeed, good job peeps

pgi947 · 31 Oct 2012 at 10:06

That's pretty damn awesome, shows how much confidence you guys have on the prebuilt systems

guitaristanime · 31 Oct 2012 at 10:09

NathWraith said:
- 24 hour, 365 days a year forum community support

Does this mean the forum doesn't close to the public (pretty standard)
Or that someone is available, say.. on the 25th December to answer support posts?

NathWraith · 31 Oct 2012 at 10:11

guitaristanime said:
Does this mean the forum doesn't close to the public (pretty standard)
Or that someone is available, say.. on the 25th December to answer support posts?

What this means is that staff and community members are always available to help and support with system/bundle issues.

You will often find support staff working after hours.

And of course our very own forum members are happy to help too. Something that none of our competition can come close too!

Gibbo · 31 Oct 2012 at 10:17

NathWraith said:
What this means is that staff and community members are always available to help and support with system/bundle issues.

You will often find support staff working after hours.

And of course our very own forum members are happy to help too. Something that none of our competition can come close too!

Hey

I think I've posted before on XMAS day.

NeverWinter · 31 Oct 2012 at 10:27

guitaristanime said:
Does this mean the forum doesn't close to the public (pretty standard)
Or that someone is available, say.. on the 25th December to answer support posts?

It is exactly as it says; forum community support

JonoB · 31 Oct 2012 at 10:50

Good job

NathWraith · 31 Oct 2012 at 17:08

Gibbo said:
Hey

I think I've posted before on XMAS day.

I think I'm guilty too mate. Don't think it was a support post though tbh lol

as905 · 31 Oct 2012 at 17:28

really nice to see ocuk looking for ways to improve on the customer service they provide.

well done

chippy08 · 31 Oct 2012 at 17:57

Whats the extra cost ?

fiveub · 31 Oct 2012 at 18:09

chippy08 said:
Whats the extra cost ?

It is standard.

So basically we just upped from the usual 12 months to 24 months.

chippy08 · 31 Oct 2012 at 18:25

5UB said:
It is standard.

So basically we just upped from the usual 12 months to 24 months.

Thanks 24 months for the price of 12 very good idea.