New u2311h bleed, worth rma?

adren

adren

adren

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Just received shiny new u2311h and until I viewed a vid with some dark scenes I had not noticed the backlight at all, but sure enough after doing a test the top left seems quite bad...



Would you guys RMA for that? Anyone else with this monitor care to compare?

Cheers
 
Is the light white or purple to your eye? It looks a bit like an IPS white glow, but a bit worse. How far away was that taken from?

If it's visible and it bothers you in normal usage definitely RMA it. If the light is white (as opposed to reddish/purple) then RMA it.
 
joxang said:
Is the light white or purple to your eye? It looks a bit like an IPS white glow, but a bit worse. How far away was that taken from?

If it's visible and it bothers you in normal usage definitely RMA it. If the light is white (as opposed to reddish/purple) then RMA it.
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Taken from 3-4 feet centrally, the light looks more yellow than the other corners but I'm not sure if that's just because the bleed is more prenounced, definitely a yellowy/white, In full daylight it is a lot less noticeable but now I've seen it it's just going to annoy me!

Do dell ship you a new panel if it's literally a few days old or just a refurb?
 
adren said:
Do dell ship you a new panel if it's literally a few days old or just a refurb?
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they will ship a brand new monitor if you contact them within 7 days of recieving the old one. once this 7 days have passed you will recieve a refurb.
this is what Dell told me when i RMA'd my aw2310 a couple of weeks back
 
To be honest that looks pretty average for a Dell U2311H. They don't have good brightness uniformity and frequently suffer from a combination of 'IPS glow' and backlight bleedthrough. This is exaggerated in pictures, without fail - if I took pictures like this of most of the monitors I review people would probably be scared off ever buying them. You have to ask yourself how it affects the normal everyday usage of the screen. If it seems determinental to your experience then perhaps your screen is a little worse than a potential replacement. Knowing what I do, though, I'd say it's pretty normal for that model.
 
PCM2 said:
To be honest that looks pretty average for a Dell U2311H. They don't have good brightness uniformity and frequently suffer from a combination of 'IPS glow' and backlight bleedthrough. This is exaggerated in pictures, without fail - if I took pictures like this of most of the monitors I review people would probably be scared off ever buying them.
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That's what I was thinking when I saw the model but IPS glow is firstly purple/red, not white/yellow (which is almost always backlight bleed), and IPS glow isn't visible in room daylight.
 
joxang said:
That's what I was thinking when I saw the model but IPS glow is firstly purple/red, not white/yellow (which is almost always backlight bleed), and IPS glow isn't visible in room daylight.
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It depends on the panel and backlight as well as angle you're looking at it from. The U2311H, if I recall correctly, has hints of many colours - some of which correlate with the direct light of the backlight itself. Purple, green, orange and silver can be seen depending on the angle but I'm not sure how this would look in a photograph. The OP did state that it is 'a lot less noticeable in full daylight' - which applies to both 'IPS glow' and excess bleed-through. Given the colour and angle of the photograph, however, the orange hue in the corners is most probably caused by excessive bleed-through but as I stated that's probably not abnormal for a U2311H, unfortunately. It often appears exaggerated in photographs and it depends on the camera settings if you are to do a visual 'photographic' comparison - looks like the picture was taken in a very dark room.

Having installed over 30 U2311Hs in an 'office' recently I wouldn't classify what the OP is seeing as abnormal for the U2311H but I know how deceptive photographs can be.
 
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The photo is a good representation of what I can see in dim light, it does look golden/yellow rather than a clean whitish bleed like I've seen others with. Maybe that's because I'm running a reasonably low brightness?
 
I would imagine the problem would only get worse if you increased the brightness. I wouldn't RMA it as they are likely to say it isn't a fault and charge you the privilege of having your monitor redelivered to you. I would say that you aren't happy with it and demand to return it under 'DSR'. Notify the retailer of this within a week after delivery (so you will be fine for now) and they are required, by law, to issue a full refund including the cost of delivery. You will most likely have to cover the return postage cost but this shouldn't be more than around £10-£14 (probably less if the retailer arranges it for you) - but it's well worth it considering the potential headache RMA of 'non faulty' goods can entail. If it is really bothering you that much I think it would be worth the punt, as it sounds from your description as if it MAY suffer somewhat worse than normal bleed-through for that model of monitor. Have you seen other examples of Dell U2311Hs so know what to expect? Or are you comparing it to other IPS monitors where you have observed a silverish sheen (IPS glow)?
 
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I have it sat next to an immaculate 2007wfp which has little to no bleed, but I am comfortable that I will always see an amount on these panels, if it was a similar level to the other corners I wouldnt have an issue. I googled for similar pics and on the scale mine does seem quite bad to some lucky people!

I would make sure first that they were 'happy' to take it back and replace with a new one to try, which I believe I can do if they accept it upfront if it's within the 7 days (drop one off pick up previous).
 
Basically, if you are aware of the problem in normal daylight/room light enough that it bothers you, then return it. I have a similar corner glow on my ips monitor but I can only see it on a totally black screen in the dark.

But, as PCM said, make sure they won't just send it back to you and say it's a normal glow.
 
There is a small side-office near where I work with no windows that has a U2311H in it. Since everyone left the main office at 17:00 I've just been in to check what the screen looked like in complete darkness (sorry - didn't have a camera to hand and couldn't do this earlier as it would p**s people off). Overall it looked quite similar to what you are observing in terms of the 'patchiness' but the upper left corner was a lot better. There certainly wasn't that almost fiery white-orange hue to the image. I also checked a larger room with some U2311Hs in but it was too light to get a 'perfect' comparison. Nonetheless I set up 3 of the other U2311Hs with a black screen (connected to bl**dy slow computers - it took a while) and none of them had any corners with bleed-through as severe as your top left. One of them had a noticeable 'patch' on the bottom left but even that was closer to your bottom left than the top left.

P.S. Sorry for referring to it as 'your' U2311H - I'm sure you want nothing to do with it once they collect it/replace it ;). So from that huge sample size of '5' it appears that your U2311H is a bit of a dud, to put it bluntly :D.
 
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PCM2 said:
There is a small side-office near where I work with no windows that has a U2311H in it. Since everyone left the main office at 17:00 I've just been in to check what the screen looked like in complete darkness (sorry - didn't have a camera to hand and couldn't do this earlier as it would p**s people off). Overall it looked quite similar to what you are observing in terms of the 'patchiness' but the upper left corner was a lot better. There certainly wasn't that almost fiery white-orange hue to the image. I also checked a larger room with some U2311Hs in but it was too light to get a 'perfect' comparison. Nonetheless I set up 3 of the other U2311Hs with a black screen (connected to bl**dy slow computers - it took a while) and none of them had any corners with bleed-through as severe as your top left. One of them had a noticeable 'patch' on the bottom left but even that was closer to your bottom left than the top left.

P.S. Sorry for referring to it as 'your' - I'm sure you want nothing to do with it once they collect it/replace it ;). So from that huge sample size of '5' it appears that your U2311H is a bit of a dud, to put it bluntly :D.
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Give the man a medal :D.
 
joxang said:
Basically, if you are aware of the problem in normal daylight/room light enough that it bothers you, then return it. I have a similar corner glow on my ips monitor but I can only see it on a totally black screen in the dark.

But, as PCM said, make sure they won't just send it back to you and say it's a normal glow.
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I spoke to the company in question and they are sending a new one out within 6-7 working days and then picking up the 'faulty' one a few days later (strange) but it will give me a chance to compare and nothing to lose I guess...

Will keep you posted and do a comparison pic, cheers guys.
 
adren said:
Just received shiny new u2311h and until I viewed a vid with some dark scenes I had not noticed the backlight at all, but sure enough after doing a test the top left seems quite bad...



Would you guys RMA for that? Anyone else with this monitor care to compare?

Cheers
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Said i'd post a comparison, so here it is.



A good result I think, much more uniform, can't complain!
 
PCM2 said:
Much better! And more similar to the U2311Hs I tested in the office. :)
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Yep, cheers for that PCM, was the info that tipped me to return it! It is an A02 Manufactured feb 11 so from a different(newer) batch to the original which might have made a difference...
 
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