Newly built system from OCUK urgent help needed

D.Roberts

D.Roberts

D.Roberts

Soldato
Joined
3 Feb 2006
Posts
3,322
Location
not sure
Hi all,

Just wondered if anyone can give me some advice.

I recently purchased a system from OCUK. Upon arrival it would not boot up and was throwing up an error message pertaining to memory issues. After much observation and googling it appears that the CPU Cooler bracket had been over tightened and had from what I can now gather bent/damaged the main board tracks.

After VERY slightly loosening off the CPU Heatsink bracket nuts. It then fired up straight away and worked seemingly normally.

The main plastic clip on the CPU cooler was also loose allowing the CPU fan inside to freely move by itself during transit.

After a month of use I had noticed that temps on the components were rather high. After a bit more observation it occured to me that OCUK upon building the system had placed all of the fans in the opposite direction to what would seem logical. (Exhaust fan blowing into the case against the CPU, and the two front fans pull air from inside the case into the front face of the filter inside the case and against the solid metal case front itself leading me to believe that it did not recieve sufficent air flow due to the CPU and GPU getting rather hot.

Also as a sidenote not sure if this is a common occurence for the 7700k but the temps on the CPU itself jumped from 25-60C randomly when idle.

I also just the other week upgraded the 1080 GPU to a 1080TI GPU. As the PSU should have coped with the extra power draw. (1000Watt Corsair)

Which now leads me to the main problem and point for this thread.

Not 15 minutes ago. I was playing a game. Heard a loud sizzle/frying popping noise and the PC force shut itself down and then tried to turn itself back on followed by another sizzle/frying pop. I immmediately turned the power to the PC off and disconnected all cables and power sources. And can smell a strong burning smell coming from what appears to be the PSU region of the PC itself. (Also a side question, the PSU fan has never spun I assumed this was normal and would do similar to what the GPU would do and only turn on when at a certain threshold of tempreture.

But as of right now my PC is dead and I'm gutted after spending near on £3000 on the base PC itself and an extra 800 on the TI which I now fear is also potentially dead due to the PSU frying itself?

I am using my brothers account as I also purchased it via his account but using my own payment details which OCUK know about and confirmed was fine aslong as I had paid outright and did not try to go via credit. (Which I paid for by paypal all at once.)

Is there PLEASE anyone from OCUK that can get back to me ASAP as I am absolutely gutted after nearly spending £4000 on a rig in the last 3 months only to be met with a faulty build from the get go and ultimately the rig in question frying itself.

If any OCUK rep wishes to see any information like the invoices of recent purchase/Proof of Purchase please look under D.Roberts account or screens/logs can be provided directly to where ever you chose. I just really want this fixed and am honestly not pleased.

Many Thanks

Jamie Roberts
 
Last edited:
mickyflinn said:
Send it back using there rma service.
Click to expand...

That is indeed the plan. I was just hoping posting in the general main hardware area would get a OCUK Rep to see and post here, as usually when posting into the private areas I never recieve any response until late monday when posting on the weekend. I'm just sort of at a loss considering the cost. And the apprent neglection of building and testing said rig before it was shipped to me earlier in.
 
When things go wrong and spent such large amounts of money we usually feel dejected but you have to go threw a process in order. I doubt things have been negleted, just remeber that with thousands of components to a system and thousnads of systems sold your just unfortunate.

At the time it happens to you you feel like the only one but Overclockers are one of the best companies at sorting things out, and theres always visa if you bought it on credit card.
 
mickyflinn said:
When things go wrong and spent such large amounts of money we usually feel dejected but you have to go threw a process in order. I doubt things have been negleted, just remeber that with thousands of components to a system and thousnads of systems sold your just unfortunate.

At the time it happens to you you feel like the only one but Overclockers are one of the best companies at sorting things out, and theres always visa if you bought it on credit card.
Click to expand...

Perhaps my response was a bit knee jerk reaction. I mainly refer to the fact that the PC upon unboxing and plugging in and the likes wouldn't boot and threw errors until the CPU brackets on the heatsink were slightly loosened off. (Which now comes to mind as it has potentially damaged the mainboard and thus lead to this issue further down the line but when it arrived. It came with a card saying it had all been tested and so forth, just strikes me as odd how they could have tested it when it doesn't even boot, and I don't see how the bolts/nuts could self tighten. Or how they managed to miss all the fans being the illogical way around in regards to air cooling.

Regardless I agree my response is a tad aggresive. I'm just at a loss and wanted to get some form of response from a representative of some variance as soon as possible due the money I spent on the system and with the company itself and just felt a little bit let down/lost. I apologise. I know I need to go through the proper channels. I'm just...eager to get some form of response/direction as this is the first time I've had to go through the process of RMA.
 
Mate, I assume OCUK staff arent expected to all work on the weekend, just packers/warehouse workers I assume, and a few IT on call if the system drops.
 
You must log in or register to reply here.
Back
Top Bottom