Newnet - Thoughts??

[Valo]

Following on from my thread here. I've settled on Newnet Home Lite Packsage - 3GB Transfer.
Newnet will be my backup ISP if F2S goes down the drain due to the tiscali merger.

I just want to hear what people think of Newnet

What's there service like?
What's there Customer service/support like?
What form do there email addresses take?

I've had a look via the forum search and most people are happy with them, is this still the case?

 

[Scam]

Fantastic service. I'm on the generic 8mbps and get ~6.5mbps*. I sent a ticket when my IP Profile dropped to 500kbps and they were really helpful. For a week or so i came back from work to messages on my answer machine with them checking up.

*My ticket turned from wondering why my IP Profile went to 500, to wondering why i was only on 6500 as standard. They were really helpful, and i kinda figured out it's due to an extension phone cable in my house.

Tickets were answered within the hour iirc, ringing them is like ringing someones house (it rings a couple of times and a human answers).

The only downside is their mail address format.. i think it's something like username.mail1.co.uk which is a bit naff.

EDIT: Oh they also had me connected like a week before it should have been.