Next Day Delivery

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4 Jan 2023
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Has something happened at overclockers in the past year or so?

I've bought many items over the years, but for the last year or so, every item that I have bought - paid for next day delivery before 5pm - it doesn't get dispatched until at least the next day, or sometimes two days. I think I have had 6 refunds on postage in the last 12 months, after I have emailed OC to ask them why my item wasn't dispatched.

I had to make a call today, about an item I wanted to buy. I asked what the cut off time was to make sure I got next day delivery. 5pm, he said. But nope, nothing dispatched once again! So, it looks like another email again tomorrow to ask for a refund. It's getting a little bit silly to be honest..
 
The problem I am seeing with OC is not the delivery company, but OC themselves not dispatching items.

I rang them today to get some info on a product, because they hadn't replied to emails I sent 48 hours ago. As I said in my first post, when I make a complaint about slow dispatch times, I get an email a few days later with an apology, and then a refund on postage. How many times do they keep on doing that? It's genuinely the 6th time this has happened to me in the past 12 months.
 
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