NHS Invoice Help

sanaxe1

sanaxe1

sanaxe1

Soldato
Joined
7 Nov 2006
Posts
6,116
Location
Nottingham
Hello, I run a small Charity Community Centre and we had a room booking from the NHS for every Friday for 3 months. After I issued the invoice they raised a P.O and they paid. They then emailed me the next day asking if they could book the room for another 3 months. Which they did. I then issued them a invoice on their last session which was 50 days ago and I have had no reply from the person who I was dealing with in regards to making the booking. I have tried contacting the Accounts department but they say they will not pay without a Purchase order. The only person who can raise the Purchase order is the person who is ignoring my emails. Where Can I go from here?
 
hindsight is a vicious thing, but always demand a PO number on the booking form/appointment confirmation with a tick box if it is not needed, then if they later say it does need a PO afterall you have more grounds to pursue them for delays in payment as they have caused them. As to what to now do? I would get some legal advice from a solicitor.
 
You should have insisted on a new PO for the required amount before taking the booking. They have broke SFI's by taking your services without a PO. Ask to escalate to the requesters manager.


7.13.3 All purchase orders must be raised in advance of a commitment being entered and not on receipt
of an invoice. An order raised after an invoice is received will be classed as retrospective and is a
breach of SFIs.
 
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Have you tried ringing the person ignoring the emails? - may take a couple of goes but they can only ignore you for so long. Emails are there to be ignored....
 
Notice before action

Send one to both the person you're dealing with and the accounts dept. The ball will start rolling from one end.
 
postbox said:
Have you tried ringing the person ignoring the emails? - may take a couple of goes but they can only ignore you for so long. Emails are there to be ignored....
Click to expand...
Wanna bet? I've had a sales person ring me from the same company 2 or 3 times a week for the last 3 years or so, and I've still not answered ....... Its a battle of wills now!
 
I had a similar thing trying to get payment from a hospital. The amount of effort required to obtain payment probably cost more than the invoice. In the end I manged to contact the finance director for the trust who got the ball rolling. We now refuse to deal with the hospital in question.
 
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Is there a switchboard number for where they work. Talk to them you may be able to get hold of your contacts line manager. If that doesn't work go back to the finance people, you may have to go up the food chain a bit but at some point you'll encounter someone who's not impressed someone isn't following procedure.

If you get no where write to them giving them final notice of court action.
 
Tried a third party company like Top Service or Credit Safe?
You can do a few things with those guys before passing the debt and having to pay commission.
 
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If it's an ongoing booking, is it not likely that the new cost is under the same PO number? Maybe you could try quoting the old one and see if it is accepted?
 
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