I've read a customer should receive a mac code within 5 days of requesting it. It even states this in Nildram's terms and conditions. I requested my mac code on the 22nd June and received it 5 days 8 hrs later on the 27th June. As part of my contract, I have to give 30 days notice before my contract to them is terminated. All fine and well. I transfered to my new ISP on the 19th July.
Now my dispute is when this 30 day notice begins, does it begin the day you request the mac code or the day you receive it? And if it's the day you receive it, can I bring up the fact that I received my mac code outside the 5 days? They've already overbilled me forgetting the fact that the 30 days is already up regardless of when it begins.
I am aware that a mac code expires after 30 days, that's not the issue, it's the fact that giving 30 days notice should surely begin when you first notify them that you want to leave and request the mac code. I haven't seen this issue explained in any of their FAQs or support section. Any help is appreciated.
Now my dispute is when this 30 day notice begins, does it begin the day you request the mac code or the day you receive it? And if it's the day you receive it, can I bring up the fact that I received my mac code outside the 5 days? They've already overbilled me forgetting the fact that the 30 days is already up regardless of when it begins.
I am aware that a mac code expires after 30 days, that's not the issue, it's the fact that giving 30 days notice should surely begin when you first notify them that you want to leave and request the mac code. I haven't seen this issue explained in any of their FAQs or support section. Any help is appreciated.
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