Nildram update .

jamjar · 15 Feb 2007 at 16:23

Hi All anyone whos on Nildram might want to read this ,i,m aliitle bit puzzled ,as i feel this is a con ,or since the Pipex merger ,things have gone downhill . :confused:

Dear Neil,

On the 8th February 2007 we applied a code update to our network systems primarily to bring these systems up to the latest firmware provided by our equipment providers.

In reviewing the impact that these updates have had on our customers’ internet experience we have reversed the changes that impacted the traffic management part of the upgrade so the network is now as it was before the 8th February .

We are committed to constantly review levels of usage and to make adjustments from time to time to ensure that all of our customers receive the best overall performance from our network. Changes have now been made internally to improve the process of both evaluating the impact of these changes and how they are communicated both internally and externally.

We apologise if you have experienced problems as a result of this upgrade.

If you find that you are still experiencing problems with your download speeds please contact support again with information of what speeds your are getting and at what times you are getting these speeds. Please also include if this is general speed problems or with specific types of traffic. This information will help with us looking into your problems further.

I hope that you find my response provides all the details you require. I have taken the liberty of making a calendar note to close your ticket on 20/02/2007 if I have not heard from you to the contrary.
Regards

Colin Neech
Customer Support Engineer

Pipex Business Services

Tel: 0870 094 6000
E-mail: [email protected]

ruffneck · 15 Feb 2007 at 16:33

funny you should say this becasue yesterday morning my speeds where dreadful, by the time I got back home from work around 5:30pm (on a congested exchange) I might add, I was downloading @ 700k/sec...

so weird eh?

jamjar · 15 Feb 2007 at 17:27

ruffneck said:
funny you should say this becasue yesterday morning my speeds where dreadful, by the time I got back home from work around 5:30pm (on a congested exchange) I might add, I was downloading @ 700k/sec...

so weird eh?

yeah mine have improved ,but still not as good as when i joined them 4 years ago ,its just since the Pipex thing ,i still think thst they are throttleing p2p ,even though they say there not :confused:

Tony Williams · 15 Feb 2007 at 20:14

I have to test my torrents out later. Ones I am downloading now wont be accurate NES.

NES = Not Enough Seeders!

AS_Platinum · 16 Feb 2007 at 17:22

I'm seriously thinking of switching ISP from nildram atm, my speed tests from adslguide have gone down quite considerably recently, as have my download speeds. I've never gone over my allocated 50GB cap and most months have around 40-45GB carried over to the next month, I've noticed more & more lagg in games as well, my exchange is green so all I can guess is that nildram is going down the pan.

BE Broadband plan to enable my exchange in May (whether or not this is true as i'm sure many others say the same) so I may switch to these guys when the time arises.

jamjar · 16 Feb 2007 at 17:31

AS_Platinum said:
I'm seriously thinking of switching ISP from nildram atm, my speed tests from adslguide have gone down quite considerably recently, as have my download speeds. I've never gone over my allocated 50GB cap and most months have around 40-45GB carried over to the next month, I've noticed more & more lagg in games as well, my exchange is green so all I can guess is that nildram is going down the pan.

BE Broadband plan to enable my exchange in May (whether or not this is true as i'm sure many others say the same) so I may switch to these guys when the time arises.

yeah i,m the same here ,and my Exchange is also Green ,i sent them an email explaining my problem ,and i got a load of technical babble back ,saying we did this ,but now changed back to that ! i,m thinking there **** ,sad to say it ,use to say how great they were ,thank you Pipex ! :confused:

Jotun · 16 Feb 2007 at 18:04

Hmm I've had problems recently with Nildram, it was fine until a couple of weeks ago. In the email they say they have set everything back to how it used to be, but my internet is now very intermittent. When I try to load a page nothing happens, and then it times out. After 5 or 10 minutes it'll be back to normal. Anyone else having this problem? I don' think its a problem at my end.

I've been waiting for Be to become available in my area, although when I first checked it was meant to be done about a year ago, and I'm still waiting (Will be done in April apparently now)

Edit: The congestion status on my exchange is "red" and it had a provisional date to sort it, which was today. Hopefully it will happen some time soon.

jamjar · 16 Feb 2007 at 18:10

Jotun said:
Hmm I've had problems recently with Nildram, it was fine until a couple of weeks ago. In the email they say they have set everything back to how it used to be, but my internet is now very intermittent. When I try to load a page nothing happens, and then it times out. After 5 or 10 minutes it'll be back to normal. Anyone else having this problem? I don' think its a problem at my end.

I've been waiting for Be to become available in my area, although when I first checked it was meant to be done about a year ago, and I'm still waiting (Will be done in April apparently now)

Edit: The congestion status on my exchange is "red" and it had a provisional date to sort it, which was today. Hopefully it will happen some time soon.

Hi there yes i,m getting the same problems here as you are ,pages won.t load ,or will load after a few trys ,and my exchange is on green ,i,m going to go with UKFSN or vivaciti ,until Be is available on my exchange in November ,but can,t go on for another 9 months with this **** !

RoachycaL · 16 Feb 2007 at 21:54

jamjar said:
Hi there yes i,m getting the same problems here as you are ,pages won.t load ,or will load after a few trys ,and my exchange is on green ,i,m going to go with UKFSN or vivaciti ,until Be is available on my exchange in November ,but can,t go on for another 9 months with this **** !

Im getting the exact same problems. Im living in Newcastle and ive been using Nildram for about 2 years now. I must say they always seem to be having some form of problems from my experience. Just now Ive been trying to load this page, I had to sit and wait literally for 2 minutes instead of about 2 milliseconds. I thought it was a problem at my end but it obviously isnt. I wish they would get their act together and get it sorted.

Ive also checked be* and they arent in my area. I did contact Nildram a while ago and the woman that replied to me said they were testing 24mb broadband in some parts of the country so hopefully some of us will be getting another update sooner or later.

jamjar · 17 Feb 2007 at 10:00

RoachycaL said:
Im getting the exact same problems. Im living in Newcastle and ive been using Nildram for about 2 years now. I must say they always seem to be having some form of problems from my experience. Just now Ive been trying to load this page, I had to sit and wait literally for 2 minutes instead of about 2 milliseconds. I thought it was a problem at my end but it obviously isnt. I wish they would get their act together and get it sorted.

Ive also checked be* and they arent in my area. I did contact Nildram a while ago and the woman that replied to me said they were testing 24mb broadband in some parts of the country so hopefully some of us will be getting another update sooner or later.

yes thats true.i think that Pipex are going to be putting out 24meg service sometime soon ,so Nildram wil be part of that ,sad thing my exchange is not going to have it until November ,so will just wait .. :mad: