Nintendo Customer Services being awkward

Caporegime
Joined
18 Oct 2002
Posts
33,478
Location
West Yorks
as per the title, ive damaged my wii sports CS (its got 1 small deep scratch and the game doesnt load, when once it did), and im having troubles getting it replaced

i though that maybe i could buy a 2nd hand copy on ebay or whatever, but turns it its distribution is prohibited so the usual highstreet retailers wont let you trade it in, and ebay remove all auctions for it

spoke to somebody at the PC Game retailer, and he said to give nintendo customer services a ring

i eventually got through, and he explained they could exchange the disk providing that i sent the old one back. He expalined (Reasonably) that they cant send out a new one unless they got the old one back. But the charge for doing this was £28 !!!

thats the cost of the new game ffs. If im sending the old one back, its a media exchange, so you charge an administrative charge to cover costs. Ive done this with EA games and its been £6.

If im paying £28 its the same as purchasing another piece of software, so they're just screwing you over the fact you cant purchase it separately

please tell me theres a way to avoid having to pay £28 just to get my wii sports disc working ?
 
That is quite steep, I actually read the COD4 manual and they were asking for £12.50 for replacing a user damaged disc.
 
I know of at least one high-street second hand game/hardware retailer that was stocking wii-sports really cheaply last time I went in there...
 
Edit: thought again about my post, it's a bit close to naming a competitor.... email me and I'll tell you, if you're really interested.
 
as an update to this, i thought to myself "this cant be right, its scandalous to charge that much" and thought id wrong up again, but this time kick up a bit of a fuss

last time i was a bit shocked and didnt say much other than that id think about it

well, got through to somebody else who explained that the disk exchange was free of charge, and they'd send me a prepaid label for me to send the disc back in.

Much more like it :D
 
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