tolien said:As said, BT aren't obliged to remove every DACS if it costs too much - and if a spare pair was available, it's more likely it would've been used (which makes ordering a new line unlikely to help). But it's still worth a shot - just make sure you go with an ISP with decent customer service staffed by people with a clue.
You can order a simultaneous provide with other ISPs too. Ofcom, equivalence, and all that.
Ah yes - indeed you can these days.
I know Nildram will do you a simultaneous line & adsl provide.
But just make sure it is the simultaneous connection you ask for - if you split the order then you could end up where you are now but with two DACS lines but £150 lighter in your pocket.