No display.

adamg92

adamg92

adamg92

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8 Oct 2016
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Hi I bought intel i5-6500 and h110m-k Motherboard and RAM(Which was wrong) yesterday from overclockers uk store. I drove 2 hours to get there as I couldn't pay postage and had a full tank of fuel that would not be used over the next week.

I got home to find out that the ram was wrong(I was told it would work with the motherboard and my system).

SO I went out today to buy the correct ram, it fits in perfect and I can hear the click.

I installed both sticks(2 x 8gb) of ram and booted the system.

I'm getting no display AT ALL. No beep, no sounds, but the fan on the GPU and the CPU is spinning and all my leds are on + harddrive is spinning and the cd drive is spinning.

I tried unplugging GPU and using the On board motherboard graphics to no avail.

Do I have a broken CPU or Motherboard or have I broken my entire system?

I've asked for help on toms hardware and not many people know what else to do.

My complete system is;

Intel i5-6500
h110m-k Motherboard
16 GB ram
Coolermaster 500W PSU
Radeon rx 480 8GB

hope someone can help. I cannot afford to buy any new parts for the pc so hopefully I haven't broken anything expensive.....

In terms of the shop, do they help with these kinds of things?

Could I turn up and ask them to have a look at my system and see if they can find out whats wrong with it?

Thanks

Adam
 
Have you installed all power cables including the 4 / 8 pin for cpu power and the the same for the GPU?

Also try a CMOS reset.
 
Just trying a CMOS reset as I type this so hopefully i'll have some good news.

All connectors are done, there is one bit I'm confused about, top left of the board there is a 4 pin connector that goes there. On my cables(This was a pre built system a year ago and I've modded it) the cable has two 4 pin connectors. One says CPU and one has nothing on it. Which one am I plugging in ?
 
On your PSU, the 8 pin for CPU power will break in half to form 2 x 4 pins, one of these needs to go in the 4 pin for cpu power along with the 24 pin ATX connector.

I would for fault finding purposes remove the GPU and just operate using the onboard GPU.
 
Yep can confirm that the right 4 pin was connected. I've taken everything apart now. he motherboard CPU socket has some pins slightly bent/out of place. Is this the reason nothing is working?

I'm thinking of just returning the motherboard and cpu tomorrow. Drive to overclockers and see what they can do about it. 2 days without a computer now and no fix.
 
Cannot find that, where abouts is it?

I've just reinstalled everything thoroughly and still does not work. Guess I'll be taking a trip to overclockers tomorrow to see if they can do anything about it. If anything.
 
New build - Noob mistake...

I've bought a pre built PC a few weeks ago and decided to upgrade it.
I Got rid of the old old old Motherboard and bought the H110M-K.

Bought an i5-6500 and got 16GB of Kingston DDR4 Ram.
I already have a coolermaster 500w PSU, 1TB Hard drive and a CD rom drive thingo.

So I got all excited and went on the trip to overclockers UK which is approximately 2 and a half hours from where I live. After buying the Motherboard, CPU & RAM I was excited to get home.

Got home and on the fly as quick as I could tried installing everything.
Turned it on, lights on, fans on, everything seems ok.. no beep? no display.

Spent 1 full day back and forward checking every thing on the computer but not once did I check the CPU.

So I checked the CPU and it turns out that to my understanding it is on the right way, but the pins are bad. Some are bent some are broken. I can only assume since I've never fitted a CPU before that I've done something horribly wrong.

Question is, I know these broken pins are bad. Would they 100% be the cause of the no display? To my understanding from what I've read, it would not get past POST? therefore no display?

Would my CPU be in danger?
Would my GPU be in danger?
Would any other components be in danger?

What I mean by danger is I've turned the rig on and off all day testing parts trying to find the problem. I'm hoping the other parts still work and I just need a new motherboard.

Another question quite off-topic, do the staff at overclockers uk do fittings for £?

I'm scared to do it myself now and am visiting them tomorrow at 12PMish and wanted to know if they could assemble the ram motherboard, cpu and graph card and see if it does boot to a display(Windows is not installed but I don't want to pay a fortune for them to install it I can do it myself).

That way if it is working I can feel safer travelling 2 hours 30 home knowing it's going to work now.

Thanks for the help I hope someone can give me some advice.

Adam
 
You definitley shouldn't have any bent pins, and i'd bet my last £ that is what is causing your problems.

The motherboard will get power regardless of the presence of the CPU due to the PSU directly connecting to it, as will the GPU because the PCI-E socket isn't contingent on the presence either.

Have you plugged in the 4-8pin CPU wire into the top of the motherboard above the CPU?

Your CPU shouldn't be damaged as intel CPU's have contact plates unlike the AMD counterpart that put the pin's on the chip.

I would try the above, then put it down to noobie error for the death of the motherboard, **** happens bud.

There are lots of guides online on how to fit a CPU, it is a very simple procedure as long as you match up the corner with the socket.
 
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Ring before you go would be my advice. I think everything will be fine apart from the motherboard. You only get beeps if you fit the little internal speaker.

The cpu has a notch and a little triangle to show the orientation with the socket. If a few of the pins are bent or broken there's little chance it'll be able to boot.

Budget for a new motherboard.
 
Yep, I have a feeling it is infact the pins. Some of them seem missing. I've placed the CPU the exact way the motherboard guide asked me to, So I don't know where I messed up.

The arrow on the CPU itself to the larger circle on the motherboard, the two notches have to match on the CPU to the motherboard. Unless I've done that wrong I don't know how I've damaged the socket.

I've plugged in the CPU wire on to the motherboard and everything else also. It turns on with the switch, the hard drive spins, the cd drive spins and works fine but no display. Tried VGA, DVI, then the direct DVI and HDMI connector on the GPU.

Reformatted the hard drive, tried booting without to no avail.

I know the cords and my monitor work as at the moment I'm using the HDMI to DVI cord with my laptop on the screen.

CMOS reset, no GPU tried with the intergrated graphics to no avail.

Spent several hours on it today to no luck so definately think its the motherboard pins.

I've packed everything back up into the boxes and am planning on going to OCUK tomorrow and hopefully when I buy the new board they can install and check for me. Is there any chances they would though?
 
Last edited:
Morg said:
Ring before you go would be my advice. I think everything will be fine apart from the motherboard. You only get beeps if you fit the little internal speaker.

The cpu has a notch and a little triangle to show the orientation with the socket. If a few of the pins are bent or broken there's little chance it'll be able to boot.

Budget for a new motherboard.
Click to expand...

terley said:
You definitley shouldn't have any bent pins, and i'd bet my last £ that is what is causing your problems.

The motherboard will get power regardless of the presence of the CPU due to the PSU directly connecting to it, as will the GPU because the PCI-E socket isn't contingent on the presence either.

Have you plugged in the 4-8pin CPU wire into the top of the motherboard above the CPU?

Your CPU shouldn't be damaged as intel CPU's have contact plates unlike the AMD counterpart that put the pin's on the chip.

I would try the above, then put it down to noobie error for the death of the motherboard, **** happens bud.

There are lots of guides online on how to fit a CPU, it is a very simple procedure as long as you match up the corner with the socket.
Click to expand...



Yep, I have a feeling it is infact the pins. Some of them seem missing. I've placed the CPU the exact way the motherboard guide asked me to, So I don't know where I messed up.

The arrow on the CPU itself to the larger circle on the motherboard, the two notches have to match on the CPU to the motherboard. Unless I've done that wrong I don't know how I've damaged the socket.

I've plugged in the CPU wire on to the motherboard and everything else also. It turns on with the switch, the hard drive spins, the cd drive spins and works fine but no display. Tried VGA, DVI, then the direct DVI and HDMI connector on the GPU.

Reformatted the hard drive, tried booting without to no avail.

I know the cords and my monitor work as at the moment I'm using the HDMI to DVI cord with my laptop on the screen.

CMOS reset, no GPU tried with the intergrated graphics to no avail.

Spent several hours on it today to no luck so definately think its the motherboard pins.

I've packed everything back up into the boxes and am planning on going to OCUK tomorrow and hopefully when I buy the new board they can install and check for me. Is there any chances they would though?
 
Can you get a picture of the socket? A single pin not making correct contact can cause all kinds of issues. I would not advise powering the system in anyway, pins shorting could cause serious damage to any and all components attached. Even having the PSU attached and turned on could cause damage.

Do you have the old motherboard, cpu and RAM from the prebuilt system? I would rebuild it and test that it all works.

If you are certain that you have not dropped anything into the socket or done a harambe at installing the CPU and bent the pins yourself then the board was dead on arrival. I am going to assume that you haven't done anything wrong and that this was a faulty board provided by asus. **** asus.

Take the board and other components back to ocuk. Explain that you bought the board on Saturday, with the cpu and ram. You built the system and it didn't boot, diagnostics lead you to discover that the pins were bent. Ask them that you would like it replacing and would like to check that the RAM and CPU still work. See what they say. Hopefully you will be fine and they will help you out.
 
Disco_P said:
Can you get a picture of the socket? A single pin not making correct contact can cause all kinds of issues. I would not advise powering the system in anyway, pins shorting could cause serious damage to any and all components attached. Even having the PSU attached and turned on could cause damage.

Do you have the old motherboard, cpu and RAM from the prebuilt system? I would rebuild it and test that it all works.

If you are certain that you have not dropped anything into the socket or done a harambe at installing the CPU and bent the pins yourself then the board was dead on arrival. I am going to assume that you haven't done anything wrong and that this was a faulty board provided by asus. **** asus.

Take the board and other components back to ocuk. Explain that you bought the board on Saturday, with the cpu and ram. You built the system and it didn't boot, diagnostics lead you to discover that the pins were bent. Ask them that you would like it replacing and would like to check that the RAM and CPU still work. See what they say. Hopefully you will be fine and they will help you out.
Click to expand...

Couldn't take the photo. However after carefully looking I can clearly see missing pins out of the socket. I will just cope with the loss and get a new motherboard tomorrow. Going to head over for arrival when they open hopefully I can gather some help then.

I wouldn't see any other way to go forward with this apart from someone installing it all for me(Not windows I know how to do that).

Hopefully OCUK will have some time to boot it into bios for me with the new motherboard or tell me what exactly is wrong.
 
FIXED:

New motherboard and a professional installing the new CPU and Ram and it worked perfect. Now have a fully working PC.

had issue with activating windows 10 but just called the hotline and they immediately activated it for me.
 
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