I was crashed into by another party whilst stationary. The other party admitted full guilt for rear ending me and we exchanged details. I submitted a claim to my insurer, Admiral, who advised me that I am not at fault, and I agreed to go through their non-fault process through Auxillis. Auxillis contacted me and confirmed that they were able to provide a repair service at a local garage and a substitute vehicle for as long as I required. I agreed to look over the contract that evening and get back to them.
That afternoon, I was contacted by the other party's insurance firm, Ageas, who advised me that they will process the claim, provide the repair, courtesy car, and also a small compensation fee, if I went with them instead. They advised me that if I went with Auxillis, it is likely that they would overstate the claims, and I would be liable to cover those costs as per my agreement with Auxillis. They however, would not require signing of a credit agreement, and assured me that their services would never be of any cost to me.
Admiral have marked my claim as closed and passed to Auxillis, but the obvious choice seems to be to go with his insurer Ageas, and know that I won't be on the hook for any charges, but I am unsure about using this other firm who I have no prior agreement with, and people tend to respond with 'Don't talk to them!' when I say that the other party's insurer got in touch. Should I go with his insurer, or Auxillis?
. Stationary at a junction, car went into back of them, admitted fault, dashcam footage etc.
