No Internet after Fuse box tripped.. Weird issue

enigma27

enigma27

enigma27

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Essex
Hi All..

Need a bit of help with a weird issue... more looking for experience if anyone else has ever come across anything like this..

So last night my mate was round ours plastering a new room.. he accidentally knocked over a bucket of water which got into a 4 gang plug and tripped the fuse box.. No problems was doing its job.. So unplugged the extension and flipped back on the RCD and everything comes back on no problems... Then things start to get strange..

Wife turns to me and say we have no internet so I popped my head into the cupboard where my router is and neither internet activity light or internet link light were on... so i thought maybe the trip had broken the router.. so went upstairs and got my brand new Sky hub that I know works fine and plugged that in.. again no internet light... not even an orange flashing light which indicates its trying to connect.. so next I took off the filtered face plate and connected to router directly to the test socket... again no orange light indicating the router was trying to connect..

So I took both routers round to the in laws who are also on sky and tested both routers and they both connected to the net fine... so this rules out a hardware issue... so next I phoned Sky who ran a line test and came back fine but they agreed also it was not a hardware fault so have booked Openreach to come out tomorrow.

Strange thing is throughout all of this my telephone line is working fine..

So is this just coincidental or has anyone experienced an electrical trip causing problems with a phone line... the two are not usually connected so I'm baffled.. My father in law is a retired BT enginner and he has never heard of or had to fix a problem with a phone line that's been caused by anything electrical.

FYI I am on Sky with Fibre.
 
That is weird. It's a bit harder to diagnose fibre faults (as a non-engineer) compared to ADSL. I used to do broadband tech support, and for fibre, after basic testing, it goes straight to openreach.
 
If the sync light isn't on then it hasn't got sync.

You may have had a fault that only became apparent when the sync was lost. Assuming you have plugged the router into the filtered faceplate then there's not much else you can do other than raising a support case with Sky.
 
He doesn't mention anything about a sync light, he says internet light which generally indicates the status of the PPP session, not sync.
 
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Hi Guys..

Sorry replying late s internet is still down and phone reception is pretty much 0 where i live..

I can access the control panels on both routers and they both say Link down.. there is no sync what so ever.. on the stats pages the routers are not reporting any line details at all.

Openreach are coming in today to have a look.. fingers crossed they can find out whats happened.
 
BT guy just turned up..

Stuck his equipment in and straight away said there is no connection.. He has gone to the cabinet to check whats going on.
 
Update:

BT guy called and said it was a part oat the box that had died.. replaced it and its back up and running... must have been a coincidence that the power cut caused the fault to kick in..
 
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