No ip

rctneil · 1 Dec 2010 at 12:43

Hey,
My Dad just phoned me from his office stating that one of their systems cannot get access to the network. I have aksed him to try several things but none seem to be doing the trick.

The computer (running XP Pro) is not getting an ip from the server. I ahve tried releasing and renewing but nothing.

we ahve reset the winsock catalog but nothing there either.

I'm not fully up in networking so any help you can give me to remedy this issue is highly appreciated

Thanks

Neil

paradigm · 1 Dec 2010 at 13:12

Start from the start, is the cable definitely plugged in?
Does the TCP/IP stack work on the machine (ping 127.0.0.1 loopback adapter)?
Is there a stagnant entry in the DHCP server for the offending MAC address?
Does setting a static IP work?

rctneil · 1 Dec 2010 at 14:20

Ok. Firstly. How do you see if there is a stagnant dhcp entry?

Also what settings do I use when setting a static ip?

Thanks

Neil

KIA · 1 Dec 2010 at 14:39

Well, something is dishing out IPs, probably a router or Windows server. You will need to find out.

To find the static IP settings, go to a working machine and run ipconfig /all

You will get the IP, gateway, DNS and netmask of the machine. Use the same settings on your Dad's machine. You'll need to make sure it has a different IP address.

rctneil · 1 Dec 2010 at 14:42

Ok if it's a server then how do you check for and sort out stagnant entries?

KIA · 1 Dec 2010 at 15:04

Administrative Tools > DHCP.