No Network Adapter - Can't Connect To Internet.

BeadyRoller

BeadyRoller

BeadyRoller

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1,536
Hi, so my cousins computer is really playing up. He can't connect to the internet as there are no network adapters and I'm at a loss on what to try next. I'll run you through what we have tried so far.

So when we go to his Device Manager, under network adapters this is what it looks like:

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First thing I noticed is there is no real Network Adapter device installed so I checked my PC to see which one I had installed as we have the same motherboard (GA-AB350-Gaming 3) and it was the "Realtek PCIe GBE Family Controller" one so I put that on a USB stick and went to his house and tried to install that but was met with an error message "The realtek Network Controller was not found. If deep sleep mode is enabled Please plug the cable." No clue on what that meant so here is what I tried next.

I switched off the PC, unplugged all the power, took the RAM out and Motherboard Battery for half an hour and then reinserted them both, powered back on and nothing was working still.

Next, I went in to the BIOS and loaded back to defaults, didn't work. Next I updated the BIOS as it was quite a few versions behind but that didn't work either.

Then tried to install the Realtek driver again in hope resetting a few things might of fixed something somehow and it would let me install it but same error message came up.

Also did a clean install of Windows but no luck. Wont be the Ethernet cable as it works fine on his Xbox.

So now I'm at a loss, what could be causing this and how do I fix it?

Cheers.
 
@BeadyRoller

what build of windows 10 are you using?

had this issue with 2 boards, different vendors , ryzen but using one of the very first Windows 10 builds . cure was getting upto date build of windows on there - well for me anyway .

Used another PC that had Windows 10 fall update to create a media USB boot stick and installed from there - straight away network ports were picked up and then I updated the drivers .
 
orbitalwalsh said:
@BeadyRoller

what build of windows 10 are you using?

had this issue with 2 boards, different vendors , ryzen but using one of the very first Windows 10 builds . cure was getting upto date build of windows on there - well for me anyway .

Used another PC that had Windows 10 fall update to create a media USB boot stick and installed from there - straight away network ports were picked up and then I updated the drivers .
Click to expand...

I'm not sure actually, I'll have to take a look when I next go round. I don't think it's updated to the Fall update though so may be worth a go? Where can I find that?

SC0TTRS said:
Within Device Manager, is there anything under 'Other Devices' such as the network controller?
Click to expand...

No there isn't Scott.
 
Use a USB live stick to boot linux & see if the network card can connect to a network.

That'll narrow it down to the software, or the hardware/bios
 
PiKe said:
Network socket light up when you plug a cable in?
Click to expand...

Which light is that? As I said it works for his Xbox so don't see a problem that end.

mrbazmondo said:
Check the network device is enabled in the BIOS.
Click to expand...

As far as I know it is? I have checked anything to do with LAN mentioned and made sure it's enabled.

Habakkuk said:
Use a USB live stick to boot linux & see if the network card can connect to a network.

That'll narrow it down to the software, or the hardware/bios
Click to expand...

I could try that next time I go around.
 
Might simply be a case of your ethernet port has stopped working. That happened on my motherboard and the easy fix was to just by an ethernet adaptor and plug it in to my motherboard. Havent had a problem since and the fix was under £10.
 
mdaw said:
Might simply be a case of your ethernet port has stopped working. That happened on my motherboard and the easy fix was to just by an ethernet adaptor and plug it in to my motherboard. Havent had a problem since and the fix was under £10.
Click to expand...

Got a link to what you used mate? Might give this a go and if it doesn't work will just return it.
 
As above sounds like the on board ethernet port has popped, I have a usb wifi stick that I have for this exact issue, plug that in and after it's installed connect to wifi to prove it's not a network issue (looks like you've already ruled that out by using the cable on his Xbox), the one linked above should do just fine.
 
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