No output

[portovechios]

Hi

I have just bought an (XFX Radeon HD 4870 xXx 1024MB GDDR5 TV-Out/Dual DVI (PCI-Express) - Retail (HD-487A-ZDDC) plugged it in place of my X1800XT 512. Nothing! no output on boot up although the cards error lights go out and the fan spins up fine,seems like windows is booting but not sure.....put my 1800 back in and up it came,tried on a mates machine and also no output, highly likely to be DOA but should they find it OK what do you suggest?????

I have run driver sweeper and removed any previous ATI drivers and of course you cannot install the XFX ones because it says no compatible equipment detected.....

Any ideas would be helpful???

I could be wrong but I think the card does not use graphics until windows boot so I guess if no output then DOA is the only answer...

Stewart

 

[michael baxter]

Hi Stewart,

First thing to check - have you attached the PCI Express power connectors to the graphics card?

 

[LoadsaMoney]

Does sound DOA, as you are correct as in, there is no drivers loaded at that point, and it doing the same in a friends machine, so its an RMA.

 

[portovechios]

Thanks Guys, i suspected the PSU so went and bought a 1000 watter and yes both PCI sockets supplied and connected