No tracking number for package?

Guest2

Guest2

Guest2

Soldato
Joined
6 May 2009
Posts
20,408
The parcel I sent 1st signed for has not arrived with the buyer yet. I sent it with work and forgot to stick a signed for sticker on so take it I have no way of tracking it.

Where do I stand in the way of tracking it? Is there any way of knowing if it has been signed for as the item is worth £100?

I have contacted Royal Mail who have said the following

Thank you for your email regarding an online postage purchase. In order to resolve your complaint, I have forwarded your email to therelevant department who will contact you directly once their enquiries arecomplete. Regards
 
AtreuS said:
The cynic in me suggests the parcel has turned up, the buyer has noticed its not signed for or recorded in any way, and is now trying his luck getting a refund.

:D
Click to expand...

I am under this impression too. But is there anything I can do?

simulatorman - I have only posted one thing this week :confused:
 
I did record the unique model number thats printed onto the CPU. Is there any way of finding out if this model is being used?
 
Nah, I printed the postage online and selected 1st signed for. I then printed the postage and stuck it on the package. This doesnt have any sort of tracking number on it. I then put it on the table of stuff to go in the post and the lady who does the post saw it had postage already on it so just took it down to post with everthing else
 
I have contacted RM and explained what has happened. The buyer did buy with Paypal - why would I be covered if he paid for it by other means?
 
mmj_uk said:
What do you mean by 1st signed for? recorded delivery?

If you sent it first class you can't track it and don't get a signature as far as I know.
Click to expand...

1st and signature. Recorded you can track all the time or something, signed for you can just see a signature. RM is confusing now
 
I had a reply from Royal Mail. Most complicated automated reply ever!

In short all I want to do is know what happens now. Do I claim with RM for lost mail, do I claim with Paypal or let the ebay buyer claim with paypal, what?



Dear Customer,

Thank you for your e-mail.

When you purchase a Special Delivery, Recorded (Signed For) or Airsure type
of service you must take your item to a Post Office to have a tracking
label attached to it.

During the purchase there is a red warning notice saying,
"Please note that any tracked items or items with enhanced services such as
additional compensation and Fast Drop MUST be dropped off at a Post
Office."

You must take it to the Post Office to get proof you have actually posted
the item and get the tracking number so you can check your item has been
received.
You must advise the counter staff that the item is Special Delivery or
Recorded mail and that you require a Tracking Label attaching to the item
if you have not already attached one yourself.
The Post Office must give you a till receipt which shows your tracking
number and this is also proof you have posted the item.
You can then track your item using the tracking number provided.

If you have a Royal Mail collection, you need the tracking number from the
roll of labels you may have and attach a label to the item. You also need
to enter details in your 'Recorded Delivery' book and get the collecting
driver to fill in their part of the form.

When you buy a stamp that is for a 'tracked' service there is a message
below the 'View Label To Print' button.
It says, "You have purchased a tracked product that needs to be accepted
into our network. To do this you must present it for posting at any Post
Office. Please do not post it into a Pillar Box."
If you have not followed this procedure you will not be able to track your
item or prove it has been posted.
If you have not posted the item with the stamp you have purchased, please
apply for a refund by clicking on 'My Profile' while logged in and then
'Your Order History'. Then click the 'Continue' button below 'View Your
Royal Mail Online Postage Order History'.
You can then view the stamps you have purchased and reprint a stamp or
apply for a refund as required by clicking on the red title under
'Service'.

If there is no reprint button then the stamp has expired and a reprint is
not possible.
If there is no 'Refund' button showing, this may be because you are outside
the time limit for applying for an online refund.
You must apply for a refund within 7 working days of the stamp being
purchased otherwise the refund button will have disappeared and a refund
will not be possible online.

If you have any further questions regarding Online Postage,
please email [email protected] and quote your
reference number (RMXXXX-XXXX) in the subject. You can also
contact us by phone on 0870 240 9085 from 08:00 - 18:00
Monday to Friday.

We hope you enjoy using our site and we look forward to your
next visit.

Regards
Michelle Frain
Online Postage Helpdesk
 
Yes, I sent it the following

Recorded (Signed For) First Class stamps - 1 item(s)
Signature Delivery

How am I supposed to track it when I dont have a 13 character reference?

edit - "If you have a Royal Mail collection, you need the tracking number from the
roll of labels you may have and attach a label to the item"

The lady who did the post didnt stick one on the item and probably hasnt for anything I have sent recorded.

Is there any other way of seeing if the item has been signed for?
 
Last edited:
Thanks. I'll get a claim form from the PO. We have a huge stack of recorded and special labels but I didnt know I had to put one on. It should at least give you a warning when you buy online postage if you are not posting it at the post office. - Thats the whole idea of online postage, you dont have to go into the post office and queue up for an hour
 
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