No USB ports work...

Smoogels · 4 Jan 2013 at 22:08

I turned on my computer and my mouse/keyboard did not work. I then found out no USB device work either. I have searched the internet but nothing seems to help

I have tried unistalling/reinstalling drivers, scanning for viruses etc.

Luckily unattended Teamviewer access is setup so I am able to remotely control my computer with a tablet

My computer was totally fine yesterday until I moved it all into a new case and apart from the USB issue, it's all good. My motherboard is a Gigabyte Z77X-D3H.

thank you in advance.

Disaster · 4 Jan 2013 at 22:20

Nvm.

I give up. Sorry.

stulid · 4 Jan 2013 at 22:30

A few things to try,

• ClearCMOS
• BIOS update? (although if it was working before then you shouldn't need to)
• The drivers are all installed and you are using the same USB ports as before?

OptimaLnrg · 4 Jan 2013 at 22:45

Check that the board isn't shorting on the new case.

For example, the springy bits on the motherboard i/o shield can sometimes poke into the usb port and short the board to the case, ballsing up the usbs on that hub etc. (this happened to me with an msi i/o shield).

tnx · 4 Jan 2013 at 22:55

Are we talking about the rear IO USB ports or the USB HEADERS ?

I had this happen to me on my old LGA 775 Abit AW9D Max.
The rear IO USB failed for no reason what so ever.
The HEADERS worked perfectly.
As a quick fix I bought a rear pannel USB hub which connected to the USB HEADERS.

Similar to this
*No competitor links please*

I never did figure out what went wrong or how to fix it.

Probebly what you dont want to hear is I ended up buying a new board.
It was around six years old,this is when I decided to move to LGA 1155 and get all new...

Sorry cant be much of a help but the quick fix may come in usefull ??

Smoogels · 4 Jan 2013 at 23:29

Thank you all for your replies.

The USB problem affects both USB 2.0 and 3.0. It also affects the rear ports on the motherboard and the header.

I have cleared CMOS, but I cannot get into BIOs. The keyboard used to be usable at that stage but in the past hour or so it cannot be used there

Which could link to a motherboard problem? I just checked my IO shield, but I don't see any thing that may cause a problem with it

After a little more digging in Windows through teamviewer, Windows reports that the USB controller driver is not installed, but it can't update it itself. I have installed 3.0 ones from Gigabyte but they don't seem to help

panyan · 4 Jan 2013 at 23:35

OptimaLnrg said:
Check that the board isn't shorting on the new case.

+1

OptimaLnrg · 4 Jan 2013 at 23:37

try building it outside the case

Smoogels · 5 Jan 2013 at 10:19

I just cleared CMOS again and loaded the defaults on the motherboard. A keyboard from the front USB (not back) works and I can get into the BIOs however when it boots into Windows it does not work.

I will have a closer look at the case and take it out now.

Thanks.

Smoogels · 5 Jan 2013 at 14:08

Fixed it

It was not a issue with the motherboard installation, as I did not touch it. I cleared CMOS again and magically my mouse was working so I could quickly get reinstalling

Now Windows is completely reinstalled I can now use the USB ports like normal.

Thank you for your help.

tnx · 5 Jan 2013 at 14:54

Smoogels said:
Fixed it

It was not a issue with the motherboard installation, as I did not touch it. I cleared CMOS again and magically my mouse was working so I could quickly get reinstalling Now Windows is completely reinstalled I can now use the USB ports like normal.

Thank you for your help.

Nice one...

Wish mine would have been that simple...