nod32 problems... advise

_Jimlad_

_Jimlad_

_Jimlad_

Soldato
Joined
5 Jun 2005
Posts
20,890
Location
Southampton
hey guys, two young student lasses have given me there new dell laptops, i recommended they purchased nod32 and they did, however both these dell laptops now 2 months later boot up with egui.exe application error and nod32 fails to load. my issue is one of them is away at the min and the other one has 'lost' the email with the reg key in...

clearly this is there fault, but just wondered if anyone knows a way i can resolve this without having to input the keys again, as if it was me i would uninstall and reinstall

any ideas?
 
tried repair and have emailed both the girls saying they need the key, but looking for a quick fix really, funny how both dell studio laptops have the same issue!
 
might have to do that, strange one as the laptops are the same and were installed at the same time, something has knocked it out, ok guys will go down the trail root, i just spoke to one of the girls mums who used her credit card to buy it, she has dleted the reg email :( - fool.... so gonna have to ask nod32 to resend to her :D
 
looks like a lot of exe files are not working on these two laptops.... just trying system restore at the min, god know what has gone on, however i have ruled out a virus..
 
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