Non UK based call centres

Tykey

Tykey

Tykey

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Joined
13 Jun 2013
Posts
2,045
I've been trying for several days and calls to get something sorted regarding a simple issue with my mobile phone that I couldn't fix from my side. The 1st few calls were connected to non UK based call centres. It was like I was speaking Klingon to some of them and none of them helped whatsoever. I can understand they are much cheaper to operate from a business point of view but the quality of service i've just experienced was terrible.

I've today been finally connected to someone based in the UK (it was obvious by their accent and they confirmed they were UK based) and at last it looks like my phone problem will get sorted out. It shouldn't have been this difficult to get help. I will actively choose companies/services with UK call centres from now on. What are your experiences with these? Was this a 1 off? I've had iffy service from overseas call centres before but never this bad. It was for Tesco Mobile.
 
well, the uk based call i had that i thought sorted my problem didn't sort it out.

it's a simple issue - i thought i lost my phone about 1 month ago, i reported it lost, they blocked it by sim and imei number. i later found my phone, asked for the imei blacklisting to be removed so i could use it. this is where i'm having an issue, they've told me over about 6 calls that it will be unblacklisted in 24 hours, however it never is. so now i have an unusable phone. very frustrating.
 
Quick update - my issue got fixed by contacting them through Facebook, all of the call centre calls were a waste of time unfortunately.
 
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